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NICE inContact VS Genesys PureCloud

Compare NICE inContact VS Genesys PureCloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Genesys PureCloud videos

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Genesys PureCloud User Training

Category Popularity

0-100% (relative to NICE inContact and Genesys PureCloud)

NICE inContact

Genesys PureCloud

Communication
87 87%
Communication
13% 13
Customer Support
74 74%
Customer Support
26% 26
Enterprise Communication
88 88%
Enterprise Communication
12% 12
Call Center Software
100 100%
Call Center Software
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Genesys PureCloud

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Genesys PureCloud Reviews

We have no reviews of Genesys PureCloud yet.
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What are some alternatives?

When comparing NICE inContact and Genesys PureCloud, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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