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Genesys PureCloud VS Genesys PureConnect

Compare Genesys PureCloud VS Genesys PureConnect and see what are their differences

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Genesys PureCloud logo Genesys PureCloud

Utilities, Application Utilities, and Contact Management

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Genesys PureCloud Landing page
    Landing page //
    2023-07-25
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Genesys PureCloud videos

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Genesys PureCloud User Training

Genesys PureConnect videos

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Category Popularity

0-100% (relative to Genesys PureCloud and Genesys PureConnect)

Genesys PureCloud

Genesys PureConnect

Customer Support
24 24%
Customer Support
76% 76
Communication
15 15%
Communication
85% 85
Enterprise Communication
14 14%
Enterprise Communication
86% 86
Phone System
100 100%
Phone System
0% 0

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What are some alternatives?

When comparing Genesys PureCloud and Genesys PureConnect, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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