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NICE inContact VS Vonage Business Communications

Compare NICE inContact VS Vonage Business Communications and see what are their differences

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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Vonage Business Communications logo Vonage Business Communications

Vonage Business Communications transforms communications and activates conversations anytime, anywhere. Learn more about unified communications now!
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Vonage Business Communications Landing page
    Landing page //
    2020-04-22

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Vonage Business Communications videos

+ Add

Vonage Business Communications Review: Must have for business

More videos:

  • Review - Vonage Business Communications Review: Simplify Business with a Simple Business VoIP Phone System
  • Review - Vonage Business Communications Billing

Category Popularity

0-100% (relative to NICE inContact and Vonage Business Communications)

NICE inContact

Vonage Business Communications

Communication
72 72%
Communication
28% 28
Enterprise Communication
75 75%
Enterprise Communication
25% 25
Customer Support
100 100%
Customer Support
0% 0
VoIP
0 0%
VoIP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Vonage Business Communications

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Vonage Business Communications Reviews

We have no reviews of Vonage Business Communications yet.
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What are some alternatives?

When comparing NICE inContact and Vonage Business Communications, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

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