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NICE inContact CXone VS FreeSWITCH

Compare NICE inContact CXone VS FreeSWITCH and see what are their differences

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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

FreeSWITCH logo FreeSWITCH

FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • FreeSWITCH Landing page
    Landing page //
    2023-09-13

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

FreeSWITCH videos

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FreeSWITCH Explained

More videos:

  • Review - ClueCon Weekly - Feb 10, 2016 - FreeSWITCH Team - Year in Review

Category Popularity

0-100% (relative to NICE inContact CXone and FreeSWITCH)

NICE inContact CXone

FreeSWITCH

Communication
22 22%
Communication
78% 78
Employee Scheduling
100 100%
Employee Scheduling
0% 0
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

Share your experience with using NICE inContact CXone and FreeSWITCH. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, FreeSWITCH seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact CXone mentions (0)

We have not tracked any mentions of NICE inContact CXone yet. Tracking of NICE inContact CXone recommendations started around Mar 2021.

FreeSWITCH mentions (1)

  • Ask HN: What is the best privacy focussed video doorbell?
    I thought FREESwitch was the new hotness in PBX software? https://freeswitch.com/. - Source: Hacker News / over 2 years ago

What are some alternatives?

When comparing NICE inContact CXone and FreeSWITCH, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

freepbx - FreePBX is a web-based open source GUI that controls and manages Asterisk (PBX).

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

FusionPBX - FusionPBX is an open source FreeSWITCH GUI.

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