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ngDesk VS Spiceworks

Compare ngDesk VS Spiceworks and see what are their differences

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ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

Spiceworks logo Spiceworks

Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more for free
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • Spiceworks Landing page
    Landing page //
    2022-10-08

ngDesk videos

+ Add

Free Freshdesk Alternative: ngDesk

More videos:

Spiceworks videos

+ Add

Spiceworks overview with some examples

More videos:

  • Review - Cloud Spiceworks Help Desk | IT Support Ticketing Training
  • Review - Installing SpiceWorks Inventory & First Run

Category Popularity

0-100% (relative to ngDesk and Spiceworks)

ngDesk

Spiceworks

Incident Management
100 100%
Incident Management
0% 0
Monitoring Tools
10 10%
Monitoring Tools
90% 90
Notifications And Alerting
100 100%
Notifications And Alerting
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and Spiceworks

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

Spiceworks Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
One of the key features of Spiceworks IT Asset Management is its automatic discovery and inventory capabilities. The solution can automatically find and collect information about all the IT assets in an organization, including workstations, servers, routers, switches, and any other devices that are connected to the network. This enables IT Admin to maintain a complete and...
Source: www.zluri.com
The Best Open Source Network Monitoring Tools in 2023
Description: Spiceworks Network Monitoring is a free tool offered as a part of a Spiceworks monitoring and management solution suite. Their monitoring solution offers real-time monitoring capabilities for networks and devices. You can perform ping checks to verify that your network and all connected nodes are currently functional. The tool also supports common network...
Source: solutionsreview.com
Best Free Asset Tracking Software
The type of tracking sets this service apart from the others in this guide: It doesn't support scannable barcodes or RFID tags. Instead, users will have to manually enter data or upload spreadsheets. One feature allows users to scan their subnets for all hardware with an IP address, letting them automatically add computers, routers, switches, and printers. Barcoding is...
Source: tech.co

Social recommendations and mentions

Based on our record, Spiceworks seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ngDesk mentions (0)

We have not tracked any mentions of ngDesk yet. Tracking of ngDesk recommendations started around Mar 2021.

Spiceworks mentions (4)

  • Can someone help
    I never personally ran into the issues with those 2 programs, but just know there was real evidence given that it happened. I don't remember the details. If you want to know bad enough, you can search online and find it. You might find most if not all in discussions at spiceworks.com, but I can't be for certain at the moment. I just took it as a learning experience to sit back and say "hmmm". Source: over 1 year ago
  • Am I the only one here with a decent job?
    Spiceworks.com has a forum for one man shops, that I follow to learn from those who work at lean staffed workplaces. Source: about 2 years ago
  • Best resource to stay current with trends in the DevOps arena?
    Ive heard https://spiceworks.com is a good resource :). Source: about 2 years ago
  • B2B Audience targeting question
    You cannot directly target job titles with Google Ads. Outside of search ads you can create a custom intent audience and include keywords/domains that those people would typically use. For example, "spiceworks.com" would generally only include IT people. Source: almost 3 years ago

What are some alternatives?

When comparing ngDesk and Spiceworks, you can also consider the following products

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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