ngDesk VS Richpanel

ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

Richpanel

Customer Data Platform for Retail

Landing page //
2022-10-29

Landing page //
2023-10-01

Free Freshdesk Alternative: ngDesk

Richpanel videos

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Richpanel Product Demo

Category Popularity

0-100% (relative to ngDesk and Richpanel)

Richpanel

Incident Management

100 100%

Incident Management

0% 0

Customer Support

0 0%

Customer Support

100% 100

Notifications And Alerting

100 100%

Notifications And Alerting

0% 0

Help Desk

0 0%

Help Desk

100% 100

User comments

Share your experience with using ngDesk and Richpanel. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and Richpanel

ngDesk Reviews

Cynthia Rowley

Customer Support at AB Technology | over 2 years ago

ngDesk is very easy to use!
The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

🏁 Competitors: Zendesk
Richard Robinson

Graphic Designer at ABS technology | over 2 years ago

Email support system
ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
johnmathew

G,DESIGNER at ECAPS | over 2 years ago

Very easy simple affordable tool
ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

🏁 Competitors: Zendesk, Zoho CRM

Richpanel Reviews

11 Best Help Desk Software to Totally Check out in 2020!

Richpanel is a help desk software that helps you solve customer issues effortlessly without overly depending on the agents. This helps your customer service agents save their time and focus on covering more important issues. In fact, the platform claims to aid you solve 50% of the customer queries and issues without involving the agents.

Source: surveysparrow.com