REVE Chat is an Omni channel live chat and customer engagement platform that provides real time assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, chatbots, Video Chat, Facebook Messenger, Viber, Telegram, Mobile apps (Android, iOS) using a single platform.
REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, and Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.
Key Features • Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution. • Co-browsing: Provide real time assistance and remote support to your website visitors and customers screen in real time. • Facebook Messenger: Chat with your Facebook customers using REVE Chat from single dashboard. • Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard. • Telegram Messaging: Engage with your customers on Telegram app with REVE Chat from single dashboard. • Screen sharing: Support your website visitors in real time and help them to navigate the website with screen sharing.
The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.
ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.
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