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ngDesk VS Jira

Compare ngDesk VS Jira and see what are their differences

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ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

Jira logo Jira

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • Jira Landing page
    Landing page //
    2023-10-09

ngDesk videos

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Free Freshdesk Alternative: ngDesk

More videos:

Jira videos

+ Add

Jira Core Walkthrough and Review

More videos:

  • Review - (2018) The NEW Jira Begins Now - Modern Software Development
  • Demo - JIRA in a Nutshell demo video

Category Popularity

0-100% (relative to ngDesk and Jira)

ngDesk

Jira

Incident Management
100 100%
Incident Management
0% 0
Project Management
0 0%
Project Management
100% 100
Notifications And Alerting
100 100%
Notifications And Alerting
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using ngDesk and Jira. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and Jira

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

Jira Reviews

  1. my experience

    Jira may be extremely sluggish and require a large amount of memory on the client side.

    👍 Pros:    Affordable price|Affordable
    👎 Cons:    Super simple|Scalable
The Ultimate List of 20 Best AI Work Management Tools
Atlassian Intelligence (preregistration): Jira leverages artificial intelligence to automate various tasks, including summarizing meeting minutes, answering questions, converting natural language queries into JQL or SQL, and offering instant assistance through virtual agents in Slack and Microsoft Teams, accelerating work and enhancing user experience.
Source: ppm.express
12 Best ClickUp Alternatives for Innovative Management in 2023
Benefits of Jira compared to ClickUp: Jira is an open and integrated platform that doesn’t limit you to any apps. Even though ClickUp has many integrations, Jira can be used with any app and customized to your needs as far as integrations go.
Source: ayanza.com
Plane: Open-Source Alternative to Jira | Hacker News
Another feature Plane probably has: not being horribly laggy. You could make a ticket in Jira with a bunch of links or whatever the hell it is that makes Jira load so slowly, and make an identical ticket in Plane, and compare the loading times. From my Jira experiences it shouldn't be hard to be 10x faster.
Source: news.ycombinator.com
10 Best Software For Project Management in 2022
Jira is a project management software for planning and tracking software development projects from concept to release. It is most functional when used for agile product marketing or implementing Scrum, a methodology for executing particularly complex projects.
Source: medium.com
14 Best Wrike Alternatives For Project Management In 2022
Getting into more serious, feature rich alternatives to Wrike, we’ve got Jira. This is one of our top Wrike alternatives, and for good reason. With Jira, which is often used by engineering and software development teams, you can view your projects a number of ways, from Kanban to Scrum boards, and you can visualize a great level of detail using the report generation options....
Source: hive.com

What are some alternatives?

When comparing ngDesk and Jira, you can also consider the following products

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

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