Software Alternatives & Reviews

ngDesk VS iLert

Compare ngDesk VS iLert and see what are their differences

ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

iLert logo iLert

iLert is an incident and on-call management platform for DevOps teams.
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • iLert Landing page
    Landing page //
    2023-06-23

ngDesk videos

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Category Popularity

0-100% (relative to ngDesk and iLert)
Incident Management
52 52%
48% 48
Notifications And Alerting
Monitoring Tools
35 35%
65% 65
Site Reliability
51 51%
49% 49

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and iLert

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

iLert Reviews

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What are some alternatives?

When comparing ngDesk and iLert, you can also consider the following products

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SIGNL4 - SIGNL4 adds critical mobile alerting and anywhere incident management capabilities to your services and systems in no time. It bridges the ‘last mile’ from IT systems, machines and sensors to engineers, IT staff and workers ‘in the field’.

PagerDuty - Cloud based monitoring service

GroupAlarm - GroupAlarm is the platform for critical communication and effective collaboration. With GroupAlarm, responders deploy fast, information is distributed as needed, and your decision-making is strengthened.