Software Alternatives & Reviews

ngDesk VS Gong

Compare ngDesk VS Gong and see what are their differences

ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

Gong logo Gong

Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • Gong Landing page
    Landing page //
    2023-09-20

ngDesk videos

Free Freshdesk Alternative: ngDesk

More videos:

Gong videos

Stagg Music 26" Chau Gong & 20" Wind Gong Review

More videos:

  • Review - What Happens In A Gong Bath
  • Review - Prog Review 444 - Flying Teapot - Gong

Category Popularity

0-100% (relative to ngDesk and Gong)
Incident Management
100 100%
0% 0
CRM
0 0%
100% 100
Notifications And Alerting
Sales
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and Gong

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

Gong Reviews

We have no reviews of Gong yet.
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Social recommendations and mentions

Based on our record, Gong seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ngDesk mentions (0)

We have not tracked any mentions of ngDesk yet. Tracking of ngDesk recommendations started around Mar 2021.

Gong mentions (5)

  • Here is a shitty GPT4 created Chris Orlob post, and it is better advice than his past 20 posts.
    #sales #salestips #activelistening #storytelling #confidence #gong.io -----. Source: about 1 year ago
  • Anyone tired of all the grifting happening in the AI space recently?
    * I also like reading marketing and sales data from places like gong.io, and one of their most amusing and frequent observations is how buyers increasingly don't want to talk to humans. And this observation stretches back a few years, too, I can't imagine it being better now than then. Source: about 1 year ago
  • Getting Into SaaS Sales -Starters Guide (Long Post)
    Gong.io This link is really good from them regarding sales objections, especially for prospecting https://www.gong.io/blog/how-to-handle-any-sales-objection/. Source: about 1 year ago
  • I’ve been offered an SDR role in SaaS and had some questions. Help!
    Yes, you would usually have software that tracks the calls, something like gong.io. Source: over 1 year ago
  • Magento 1 End of Life - Braintree and Paypal Taking Action by End of Month. Is migration the only option?
    Thanks for the feedback - the "new message" is just a live chat notification that someone is available to talk if you have questions. It's from a company called Drift, and it's in use by thousands of companies around the world. Not a scam, nor is it tracking you. You'll see the same one on www.snowflake.com or gong.io for example. Ecommerce sites especially have similar chat functions to engage with customers. Source: almost 3 years ago

What are some alternatives?

When comparing ngDesk and Gong, you can also consider the following products

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

SalesLoft - The simpliest way to build the most accurate and targeted lists of leads on the internet

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Outreach - Outreach Is Your Sales Communication Platform

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

MindTickle - MindTickle is a sales readiness platform to reduce ramp time, drive consistent messaging, & ensure effective field communication