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The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.
ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.
ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.
It really offers a lot of management and security control over android devices and also comes with a quite impressive remote control feature to allow us IT managers to provide remote support and troubleshooting immediately when needed. I think the company is a relatively newer compare to other mdm providers but they have been updating and adding new features quite actively and are always open to take customer's advices for improvements. I'd recommend to give it a try.
Helps us prevent device misuses, ensure device security, and allow us to remotely troubleshooting our customer's devices when it's not working properly. The easy enrollment and the kiosk mode makes manaing device usage a lot easier and secure, especially for customer-facing and interactive devices, we can set rules and restrictions to prevent end-users from exiting kiosk.
Great customer service and tech support, they sure are knowledgeable of their software and have been really helpful.
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