Software Alternatives, Accelerators & Startups

NaturalReader VS LiveAgent

Compare NaturalReader VS LiveAgent and see what are their differences

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NaturalReader logo NaturalReader

Main Feature: Full Common Functions: Read Text Files o Text files o MS Word files

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • NaturalReader Landing page
    Landing page //
    2022-12-31
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

NaturalReader features and specs

  • Variety of Voices
    NaturalReader offers a wide range of natural-sounding voices, including different accents and languages, which enhance the listening experience.
  • User-Friendly Interface
    The platform is easy to navigate with a straightforward user interface, making it accessible for individuals of all technical skill levels.
  • Cross-Platform Availability
    NaturalReader can be accessed via multiple devices, including Windows, Mac, iOS, and Android, providing flexibility and convenience.
  • Customizable Reading Settings
    Users can adjust the reading speed, text highlighting, and voice pitch to suit their specific needs and preferences.
  • Document Support
    The software supports various document formats, such as PDF, Word, and ePub, allowing users to listen to different types of content easily.
  • Browser Extension
    NaturalReader offers a browser extension that allows users to listen to web pages, aiding in accessibility and productivity.

Possible disadvantages of NaturalReader

  • Cost
    While there is a free version, many of the advanced features and higher-quality voices are locked behind a subscription plan, which might be costly for some users.
  • Internet Dependency
    Some features require a stable internet connection, which may not be ideal for users with limited or no internet access.
  • Occasional Mispronunciations
    Despite the high-quality voices, there can still be occasional mispronunciations or lack of context understanding, which can affect the listening experience.
  • Limited Free Features
    The free version of NaturalReader is quite limited in terms of features and voice options, potentially necessitating an upgrade to a paid plan for full functionality.
  • Resource Intensive
    NaturalReader can be resource-intensive, particularly on older or less powerful devices, which might cause performance issues.
  • Privacy Concerns
    Using a cloud-based service for text-to-speech processing raises potential privacy concerns, especially when dealing with sensitive or personal documents.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of NaturalReader

Overall verdict

  • Overall, NaturalReader is a strong choice for those seeking a reliable and high-quality text-to-speech solution. Its extensive features, ease of use, and high-quality output make it a noteworthy option in the market.

Why this product is good

  • NaturalReader is considered good due to its advanced text-to-speech technology that offers a variety of natural-sounding voices in multiple languages, making it accessible and user-friendly. It is easy to use, with a variety of customization options for speed, voice, and format, enhancing the experience for users ranging from casual listeners to those with specific accessibility needs.

Recommended for

  • Individuals with visual impairments or reading difficulties.
  • People who prefer auditory learning methods.
  • Anyone looking to listen to text documents, websites, or ebooks on the go.
  • Professionals who need to proofread documents by listening.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

NaturalReader videos

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LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to NaturalReader and LiveAgent)
Text To Speech
100 100%
0% 0
Customer Support
0 0%
100% 100
AI
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing NaturalReader and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NaturalReader and LiveAgent

NaturalReader Reviews

12 Best Text to Speech Solutions for Business and Personal Use
NaturalReader works with Google Docs, eBooks, emails, e-learning materials, PDFs, and webpages. It detects text automatically from the web pages ignoring the ad content and helps you focus on the reading. It supports many documents like ppt(x), ods, non-DRM epub files, odt, doc(x), and txt formats. You can also use it on mobile to listen to content anywhere.
Source: geekflare.com

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, NaturalReader seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NaturalReader mentions (6)

  • Feeling discouraged over workload
    Wait til you get to CS-330 I'm taking it rn, definitely the hardest class I've ever taken. Also, with that many readings, consider using naturalreaders.com That's what I use for the majority of the readings, I set the WPM at like 230 or so and just follow along, because I read incredibly slow, but can understand it and get through it way faster if I listen to it. This resource has saved me a ton of time so far! Source: about 3 years ago
  • college tips?
    Invest in software like naturalreaders.com that will read your assignments out loud. I'm sure there are better versions than this, but it's the one I use. It lets you set the speed and follow along, which is helps SO MUCH when you're dealing with dry boring material. You can even put your class notes in there and it will read them out loud to help you with memorization. Source: over 3 years ago
  • Long story, but unbelievable. Unless you're a professor, then it's totally believable.
    I wrote my entire explanation of WHY I am having them do the assignment. Please note that I also included a link to naturalreaders.com and told them that because this was so important that if they had trouble reading long text (and these instructions are not that long) to use the text-to-speech function. Source: over 3 years ago
  • What useful unknown website do you wish more people knew about?
    Upload text and documents or convert to mp3 to listen to anywhere anytime. Bored of reading everything? Upload the text on this site and it will convert it in mp3 file. Really good one in my persoanl opinion Https://naturalreaders.com. Source: over 3 years ago
  • Trying the L-R method; any idea where I can find dual language copies of novels?
    TL = target language, in your case, Spanish. I've been doing a lot of L-R--but as Ryan says, just with Spanish text/audio. I can recommend these sites: openlibrary.org (free to sign up for/use), librosdemario, holaebook, and lelibros.online. I then use the Google Read&Write extension to read the text to me if it's online or naturalreaders.com if it's a download. Good luck! Source: about 4 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing NaturalReader and LiveAgent, you can also consider the following products

Speechify - Read faster, stay focused & absorb more - Create Audiobooks

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Balabolka - Balabolka is a Text-To-Speech (TTS) program.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Eleven Labs - The most realistic and versatile AI speech software, ever. Eleven brings the most compelling, rich and lifelike voices to creators and publishers seeking the ultimate tools for storytelling.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.