Software Alternatives & Reviews

monday.com VS HelpScout

Compare monday.com VS HelpScout and see what are their differences

monday.com logo monday.com

The most intuitive platform to manage projects and teamwork

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • monday.com Landing page
    Landing page //
    2018-09-30

monday.com, an award-winning project management tool, helps teams plan together efficiently and execute projects that deliver results on time. Its ease of use and flexibility means fast onboarding for your team and the ability to manage your work your way. With powerful productivity features such as time tracking, automated notifications, customizable workflows, dependencies, timeline views and integrations, your team can achieve better and faster results for every project milestone.

  • HelpScout Landing page
    Landing page //
    2023-07-14

monday.com

Website
monday.com
$ Details
paid Free Trial $14.0 / Monthly (per seat)
Platforms
Browser iOS Android Mac OSX Windows Chrome OS Slack Shopify

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-

monday.com videos

monday.com in 60 seconds

More videos:

  • Review - monday.com: Project Management | Review (2019)
  • Review - Everything You Can Do with monday.com!
  • Demo - Comment bien débuter avec l'outil de gestion de projet Asana ?
  • Review - Monday.com Review: Is It the Best Project Management Software for 2021?
  • Tutorial - Monday.com Tutorial for Beginners | Free All-In-One Project Management & CRM Software
  • Review - Everything you can do with monday.com
  • Review - monday.com Review 2023 | PM Software Analyst's Pros/Cons [1/3]

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to monday.com and HelpScout)
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100
Task Management
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare monday.com and HelpScout

monday.com Reviews

  1. Great tool for planning

    It's a great tool for planning tasks conveniently. It's pretty straightforward to use, which is a big plus. You can tweak it to fit your own way of doing things, which is handy.

  2. Ideal for project management

    When we needed a tool large enough to support ongoing marketing projects, Monday was the best solution that was trialled in comparison to other alternative platforms that didn't scale as well with our needs.

    🏁 Competitors: Trello

Monday vs Pneumatic: A Crafts Workshop vs Assembly-Line Mass Production
Monday allows you to easily create tasks for you to manage by hand with relative ease: the approach works well for small projects but breaks down for large ones. Pneumatic gives you assembly-line workflows that excel for managing business processes of any size or complexity.
The Monday.com alternative that your team loves
How does Breeze compare to Monday.com? Finding the right project management software can be a challenge, there's no one-size-fits-all solution. You want a system that offers the features you need without any unnecessary extras. Breeze is designed to be as straightforward as possible.
Source: www.breeze.pm
The Ultimate List of 20 Best AI Work Management Tools
Pro tip: If you’re looking for a Monday.com alternative, search no more – we’ve prepared a comprehensive list of platforms that can be good options to consider when transitioning from Monday.com.
Source: ppm.express
12 Best ClickUp Alternatives for Innovative Management in 2023
Who should use Monday: Individuals and companies who want to simplify their project execution process using a visual approach should go with Monday as there are many dashboards, different views, and a customizable interface.
Source: ayanza.com
Monday vs Pneumatic: All at Once vs One at a Time
Monday is like a small workshop where everybody is in the same room, and everybody knows what’s going on, whereas Pneumatic is like a big factory where everyone has their assigned spot where they do their specific piece of work while the overall flow of the work is organized at a higher level. Both Pneumatic and Monday let you start small and build your processes...

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, monday.com seems to be a lot more popular than HelpScout. While we know about 335 links to monday.com, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

monday.com mentions (335)

  • Growing from Junior to Senior Designer: How to Climb the Career Ladder
    Some tools that I would use to stay organized include Jira, monday.com, Notion, or Trello. Each has its own advantages. Personally, I use monday dev. It lets you keep track of all your projects and tasks in one place and collaborate with your team in real time. - Source: dev.to / 4 months ago
  • PM Software for only managers
    With the newer, online work management tools that have project management features (ClickUp, Monday.com, etc.), several have free versions and you have the ability to create a custom field that you can use for the assignee, ignoring the built-in field that requires a licensed user or guest. Source: 5 months ago
  • Thinking about monday.com? START HERE
    Use this space to easily get started with all the basic things you need to know about monday.com: https://www.mondayspaces.com/spaces/monday-com-implementation-guide. Source: 5 months ago
  • Teaching basic project management to HS students
    I'm thinking about using small to medium group projects in my classroom to teach students the basics of project management (breaking big tasks into smaller ones, assigning roles, identifying dependencies, estimating effort/duration, tracking progress, etc.) I can do it using google sheets, but I was curious if anyone here has leveraged online tools like monday.com, Asana, Trello, etc. In the educational space. Source: 5 months ago
  • Learn from my pain - Our house has been way more expensive and exhausting than expected
    I've made my life a LOT easier by starting an organized task list - I used monday.com but you can use whatever works best for you. I categorized things by small, medium and large projects, and low-med-high priorities. Source: 5 months ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing monday.com and HelpScout, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Basecamp - A simple and elegant project management system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!