Software Alternatives & Reviews

HelpScout VS Basecamp

Compare HelpScout VS Basecamp and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Basecamp logo Basecamp

A simple and elegant project management system.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Basecamp Landing page
    Landing page //
    2023-10-19

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

Basecamp

$ Details
paid Free Trial $99.0 / Monthly (flat price)

HelpScout videos

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Basecamp videos

Basecamp 3 - Intro & Overview

More videos:

  • Review - Basecamp Project Management Review
  • Review - Campfire Pro Review | Apps for Writers
  • Review - 5 Reasons Why I Love Basecamp
  • Review - Asana vs. Basecamp

Category Popularity

0-100% (relative to HelpScout and Basecamp)
Help Desk
100 100%
0% 0
Project Management
0 0%
100% 100
Customer Support
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

Share your experience with using HelpScout and Basecamp. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Basecamp

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Basecamp Reviews

  1. As a writer, I've been using Basecamp for a few years now and I must say, it has been a game-changer for me. Basecamp is a cloud-based project management tool that offers a suite of features to help teams collaborate efficiently and effectively.

    I started using Basecamp as a project management tool to manage my writing projects. Initially, I found it a bit overwhelming, but with time I got used to the interface and the features. Basecamp has a clean and intuitive design that makes it easy to use. The dashboard is well-organized and shows all the active projects and tasks at a glance. Basecamp has a variety of features that make it easy to manage tasks, track progress, communicate with team members, and share files.

    🏁 Competitors: Trello
    👍 Pros:    Easy to use|Cost-efficient|Highly customizable
    👎 Cons:    Limited integrations|No time tracking|Limited report

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Basecamp is a project management tool, but it does feature note-taking and task management. All your projects (notes in this case) are housed under one dashboard where you can view, edit, rearrange and archive notes as needed.
Source: clickup.com
Basecamp vs Pneumatic — From Startup Efficiency to Advanced Workflow Optimization
It’s a bold claim and by most accounts Basecamp executes on it with sufficient success. But then again, as the old saying goes, our greatest weaknesses are extensions of our greatest strengths: adopting Basecamp means that if you want to get the most bang for your buck out of it, you need to migrate everything into Basecamp. It won’t be a big deal if you’re just starting out...
Breeze vs. Basecamp - The best Basecamp alternative is Breeze
What's the difference between Breeze and Basecamp? Breeze and Basecamp are both excellent tools, but each one is tailored to different kinds of use. Breeze is a project management application. Basecamp is a to-do list and collaboration tool.
Source: www.breeze.pm
12 Best ClickUp Alternatives for Innovative Management in 2023
Benefits of Basecamp compared to ClickUp: Basecamp lets you organize everything and completely control your project while keeping the correct information in the right place. It’s simpler and easier to use Basecamp, and it requires no setup.
Source: ayanza.com
You only compete with one thing
Hey! I'm Jason, the Co-Founder and CEO at 37signals, makers of Basecamp and HEY. Subscribe below to follow my thinking on business, design, product development, and whatever else is on my mind. Thanks for visiting, thanks for reading.
Source: world.hey.com

Social recommendations and mentions

Based on our record, Basecamp seems to be a lot more popular than HelpScout. While we know about 37 links to Basecamp, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Basecamp mentions (37)

  • How I Achieved 10x Productivity at Remote Work
    Remote work is an established term these days, but back in the days i.e. Prior to COVID or a few more years back, this term was quite alien in the developer community. Even though there were organizations like Basecamp which were working remotely for more than 20 years, the developer ecosystem was not built around the concept of working remotely or to put it in simple words, separately from your colleagues. Just... - Source: dev.to / 7 months ago
  • The 35 CSS properties you must know to do 80% of the work
    It's interesting, I've sampled basecamp.com and the number was 35 too, very similar variables, taking into consideration Basecamp is Older than Hey and heavily flex-box oriented. Source: 10 months ago
  • Work From Home or the Office: Is It a Problem?
    David Heinemeier Hansson, also known as DHH, may not be a familiar name to you, but it's highly likely that you have come across either the product or the framework he created: Basecamp and Ruby on Rails. - Source: dev.to / 11 months ago
  • open discussion
    (Basecamp: Project management software, online collaboration) Trusted by millions, Basecamp puts everything you need to get work done in one place. It's the calm, organized way to manage projects, work with clients, ... Source: about 1 year ago
  • New to project management. Advice?
    I think you want to look at Basecamp and even Slack may work for you. Source: about 1 year ago
View more

What are some alternatives?

When comparing HelpScout and Basecamp, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.