Software Alternatives, Accelerators & Startups

Milvus VS LiveAgent

Compare Milvus VS LiveAgent and see what are their differences

Milvus logo Milvus

Vector database built for scalable similarity search Open-source, highly scalable, and blazing fast.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Milvus Landing page
    Landing page //
    2022-12-01

Milvus is a highly flexible, reliable, and blazing-fast cloud-native, open-source vector database. It powers embedding similarity search and AI applications and strives to make vector databases accessible to every organization. Milvus can store, index, and manage a billion+ embedding vectors generated by deep neural networks and other machine learning (ML) models. This level of scale is vital to handling the volumes of unstructured data generated to help organizations to analyze and act on it to provide better service, reduce fraud, avoid downtime, and make decisions faster.

Milvus is a graduated-stage project of the LF AI & Data Foundation.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Milvus features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Milvus videos

End to End Tutorial on Milvus Lite

More videos:

  • Demo - An Introduction To the Milvus Open Source Vector Database

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Milvus and LiveAgent)
Search Engine
100 100%
0% 0
Customer Support
0 0%
100% 100
Databases
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Milvus and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Milvus and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Milvus and LiveAgent

Milvus Reviews

We have no reviews of Milvus yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Milvus seems to be more popular. It has been mentiond 34 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Milvus mentions (34)

  • Ask HN: Who is hiring? (April 2024)
    Zilliz (zilliz.com) | Hybrid/ONSITE (SF, NYC) | Full-time I am part of the hiring team for DevRel NYC - https://boards.greenhouse.io/zilliz/jobs/4307910005 SF - https://boards.greenhouse.io/zilliz/jobs/4317590005 Zilliz is the company behind Milvus (https://github.com/milvus-io/milvus), the most starred vector database on GitHub. Milvus is a distributed vector... - Source: Hacker News / about 2 months ago
  • Ask HN: Who is hiring? (February 2024)
    Zilliz is hiring! We're looking for REMOTE and/or HYBRID roles in SF Zilliz is the company behind Milvus (https://github.com/milvus-io/milvus. - Source: Hacker News / 4 months ago
  • Qdrant, the Vector Search Database, raised $28M in a Series A round
    Congrats to Qdrant's team, $28M for a Series is really nice. There are a lot of OSS vector search databases out there, we could probably list the main ones: - Qdrant https://github.com/qdrant/qdrant - Milvus https://github.com/milvus-io/milvus What else? - Source: Hacker News / 4 months ago
  • Open Source Advent Fun Wraps Up!
    But before we do, I do want to say that 🀩 all these lovely Open-Source projects would love a little πŸŽ‰πŸ’• love by getting a GitHub star ⭐ for their efforts. Including Open Source Milvus πŸ₯°. - Source: dev.to / 5 months ago
  • Milvus Adventures Dec 15, 2023
    We are celebrating 25 different open source projects during the Open Source Advent this month! You can earn points all month long for a chance to win an exclusive swag pack from Zilliz and the participating projects! It’s a great chance to learn new skills and have some winter fun. Today is the first day and we are featuring Milvus! You can join us in our Discord channel or check us out on GitHub! We'd love a ⭐... - Source: dev.to / 5 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Milvus and LiveAgent, you can also consider the following products

Qdrant - Qdrant is a high-performance, massive-scale Vector Database for the next generation of AI. Also available in the cloud https://cloud.qdrant.io/

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Weaviate - Welcome to Weaviate

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

pgvecto.rs - Scalable, Low-latency and Hybrid-enabled Vector Search in Postgres. Revolutionize Vector Search, not Database. - tensorchord/pgvecto.rs

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.