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Microsoft Outlook VS HelpScout

Compare Microsoft Outlook VS HelpScout and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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Microsoft Outlook logo Microsoft Outlook

Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Microsoft Outlook Landing page
    Landing page //
    2023-04-16
  • HelpScout Landing page
    Landing page //
    2023-07-14

Microsoft Outlook

Website
outlook.live.com
Pricing URL
-
$ Details
-
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Microsoft Outlook videos

+ Add

Microsoft Outlook 2019 - Full Tutorial for Beginners [+General Overview]

More videos:

  • Review - Quick News: Outlook for iOS new look 📬
  • Review - Outlook 1080P HD Dash Cam Unboxing & Review

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Microsoft Outlook and HelpScout)

Microsoft Outlook

HelpScout

Email
100 100%
Email
0% 0
Help Desk
0 0%
Help Desk
100% 100
Email Clients
100 100%
Email Clients
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Microsoft Outlook and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Outlook and HelpScout

Microsoft Outlook Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023
Security Issues. Even though Microsoft takes security seriously, there have been significant issues that have left Outlook users vulnerable. For example, a recent critical Microsoft Outlook security vulnerability allowed hackers to remotely steal passwords by simply receiving an email. These situations can cause many users to consider whether they want an email service...
Source: mysignature.io
11 Top Outlook Alternatives to Try
Also, in 1997, Microsoft acquired Hotmail, one of the first free, web-based email services. Hotmail became MSN Hotmail, then Windows Live Hotmail, and finally Outlook.com. Outlook.com is not a desktop email client but a free email service.
Source: kinsta.com
10 BEST Outlook Alternatives in 2023
However, Microsoft Outlook has some limitations, like it has a complex password recovery process, lacking task management features, calendar overload. It gives precedence to exchange accounts over other email accounts that might interrupt your workflow.
Source: www.guru99.com
10 Alternatives to Thunderbird Reddit – Ease Your Email Life!
Unlike Thunderbird, Microsoft Outlook has a mobile app while Thunderbird lacks a mobile device option. In contrast to Thunderbird, Microsoft Outlook looks and feels like Microsoft Office applications such as Word and Excel. Users can enable many features by simply pressing a button.
Source: droidpile.com
Best Alternatives to Thunderbird
Microsoft Outlook, owned by Microsoft, is an incredible email client. It is available as a part of MS Office suite. Configuring this email client does not require much technical expertise. You can begin using it quickly right after installation. Furthermore, you can configure MS Outlook with the IMAP and POP3 accounts. The default file size of Outlook data file is 50 GB...
Source: www.stellarinfo.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Microsoft Outlook should be more popular than HelpScout. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Outlook mentions (11)

  • Gryphmail completely gone???
    It seems like there might be an issue for the UofG site that had the direct link to GryphMail. However, this is not the only way to access your school email. You can go to Outlook and sign in through there with you @uoguelph.ca address — this method works and I was able to access my GryphMail today. Source: about 1 year ago
  • Email activation
    If you've paid your confirmation deposit your email should be created (it can sometimes take 2-3 days). If you've activated your identikey you should be able to log in at https://outlook.live.com/owa/. Source: about 1 year ago
  • Whats your favourite app that can work as a calendar and also effectively time-block out tasks?
    In** 2013** the company I worked for decided that everyone needed to move to Microsoft. We all started to use Outlook and the rest of the Office suite. I really liked the Outlook calendar on the desktop as I could schedule tasks and calendar items (with a little tweaking). Unfortunately, that did not translate to mobile. So I began using paper printouts of my day to stay on task whenever I was away from my PC. Source: over 1 year ago
  • Power BI Training
    You also need a Power BI subscription for some of the labs. You can setup a free Microsoft 365 E5 trial here. Pro Tip: Don't use your real email address when setting up the trial. Create a free dummy email here. That way you can setup another free trial using a different dummy email address once the free trial runs out. Source: almost 2 years ago
  • is there a way to get just excel and not get 365??
    It’s free with the free version of Outlook. Kinda bare bones but works for most functions. Https://outlook.live.com/owa/. Source: almost 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Microsoft Outlook and HelpScout, you can also consider the following products

Thunderbird - Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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