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Mattersight Quality Monitoring VS Calabrio ONE

Compare Mattersight Quality Monitoring VS Calabrio ONE and see what are their differences

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Mattersight Quality Monitoring logo Mattersight Quality Monitoring

Mattersight Behavioral Analytics products break down these stories, analyze them, and turn them into meaningful data you can react to, so you can improve your return on every interaction moving forward.

Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
  • Mattersight Quality Monitoring Landing page
    Landing page //
    2020-03-16
  • Calabrio ONE Landing page
    Landing page //
    2023-06-27

Category Popularity

0-100% (relative to Mattersight Quality Monitoring and Calabrio ONE)

Mattersight Quality Monitoring

Calabrio ONE

Communication
14 14%
Communication
86% 86
Work Management
24 24%
Work Management
76% 76
Customer Support
0 0%
Customer Support
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mattersight Quality Monitoring and Calabrio ONE

Mattersight Quality Monitoring Reviews

We have no reviews of Mattersight Quality Monitoring yet.
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Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Mattersight Quality Monitoring and Calabrio ONE, you can also consider the following products

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

MaestroQA - MaestroQA is software for customer service quality assurance. Whether it's CSAT, CES, or more, we will drive the metrics behind your team.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

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