Software Alternatives, Accelerators & Startups

Mattermost VS UserGuiding

Compare Mattermost VS UserGuiding and see what are their differences

Mattermost logo Mattermost

Mattermost is an open source alternative to Slack.

UserGuiding logo UserGuiding

Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.
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  • Mattermost Landing page
    Landing page //
    2023-10-21
  • UserGuiding Welcome users with an onboarding guide
    Welcome users with an onboarding guide //
    2024-06-14
  • UserGuiding Create product tours and walkthroughs
    Create product tours and walkthroughs //
    2024-06-14
  • UserGuiding Show all of your educational material in-app
    Show all of your educational material in-app //
    2024-06-14
  • UserGuiding Create target segments of your users
    Create target segments of your users //
    2024-06-14
  • UserGuiding Gather and track user feedback
    Gather and track user feedback //
    2024-06-14
  • UserGuiding Get detailed performance analytics
    Get detailed performance analytics //
    2024-06-14

Most users struggle to see the full value of a product within the first 14 days (if ever).

That's why we built UserGuiding, a no-code product adoption platform that helps increase activation & retention and reduce churn using many in-app walkthroughs and widgets as well as standalone Knowledge Base and Product Updates pages. Provide your users all the self-serve help they need throughout their journey, and also gather valuable insights and feedback from them with our in-app surveys to give you direction and improve your product development.

The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface.

Try UserGuiding today to give your product adoption a huge, instant boost.

UserGuiding

$ Details
paid Free Trial $89.0 / Monthly (Basic; Guides & Checklists, Knowledge Base, In-app Surveys)
Platforms
Google Chrome Browser PHP JavaScript Wordpress Magento Shopify Firefox

Mattermost features and specs

No features have been listed yet.

UserGuiding features and specs

  • User Onboarding Guides: Yes
  • Hotspots: Yes
  • Onboarding Checklists: Yes
  • Knowledge Base: Yes
  • Resource Centers: Yes
  • Product Updates Page: Yes
  • In-App Surveys: Yes
  • NPS Surveys: Yes
  • User Engagement Analytics: Yes
  • User Identification: Yes
  • Audience Segmentation: Yes
  • No-code: Yes
  • Custom Attributes: Yes
  • Weekly Reporting Emails: Yes
  • Custom CSS: Yes
  • Google Analytics Integration: Yes
  • Hubspot Integration: Yes
  • Slack Integration: Yes
  • Intercom Integration: Yes
  • Mixpanel Integration: Yes
  • Multiple Team Members: Yes
  • Multiple Domains: Yes

Mattermost videos

Mattermost - An Open Source, Self Hosted, Slack Chat Alternative

More videos:

  • Review - Demo of Mattermost Basics | Features end users love
  • Review - Getting Started with Mattermost

UserGuiding videos

Customer Stories #1 - Onboarding New Users of SaaS Company

More videos:

  • Tutorial - UserGuiding University #1
  • Demo - 🌟 UserGuiding - Onboard your new users, without any coding! 🌟
  • Review - UserGuiding Review - Create Guided Onboarding Guides With ZERO Code - Great For Course Creators
  • Demo - Connecting the Dots - learn how to apply UserGuiding to a real project

Category Popularity

0-100% (relative to Mattermost and UserGuiding)
Communication
100 100%
0% 0
User Onboarding And Engagement
Group Chat & Notifications
User Engagement
0 0%
100% 100

User comments

Share your experience with using Mattermost and UserGuiding. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mattermost and UserGuiding

Mattermost Reviews

10 Best Telegram Alternatives in 2024
Mattermost is the most widely used Social platforms for any companies specially IT sectors, and it serves as one of the top Telegram alternatives. Provides easy-to-setup interface with fast performance. This app is designed for file sharing, searching options and also to allow user internal chat facility. Mattermost is the alternative for telegram and microsoft teams apps.
Top 5 Voice Messaging Apps To Keep Teams Connected
Some business conversations are private and cannot be discussed on third-party servers. If you are looking for a secure app to use for your conversations, consider using Mattermost. The app is open-source where you will need to have it downloaded and installed on the servers of your company. This is one of the video messaging apps that are self-hosted. With this app, you can...
Why we switched to Mattermost
Just dialing that down a notch – both our Mattermost clients (usually browsers) and Mattermost servers are now invisible to the Internet and invisible to any network. If a user session is properly identified (dive deeper here if strong identification (no, IP addresses don’t count!) is important to you), authenticated and authorized then it can open a Zero trust application...
Source: netfoundry.io
14 of the Best Slack Alternatives for 2022
Mattermost offers freemium pricing plans for small teams that feature unlimited message history and integrations. Additionally, Mattermost supports more than a dozen languages, making a great fit for global teams.
18 Best Discord Alternatives 2020 | Expert Reviews
However, to set up Mattermost, you must have technical knowledge. Since it is running on your servers, you will have to maintain the instance. Also, you will need to upgrade Mattermost when new releases are out.

UserGuiding Reviews

15 best user onboarding software you need to try in 2023
UserGuiding is a no-code platform where no coding is required to get up and running, and the walkthroughs are interactive, moving at the pace of each user. Hotspots are a popular feature – highlighted portions of the screen with short explanations, which the user can read and digest before moving to the next section.
8 Best Usetiful Alternatives and Competitors That Are More Professional
UserGuiding’s Analytics dashboard gives you actionable insight on the performance of your onboarding content. UserGuiding allows you to track view and completion data for each guide, tooltip, hotspot, checklist, and resource center – while also giving you information about daily active users, and satisfaction scores.
Source: userguiding.com
Top alternatives to UserGuiding
Pricing - Userguiding limits their plans by number of Monthly Active Users. While this is a widespread approach in the SaaS industry, it is very restricting and unfair. In many cases, one may want to run tours only on a fraction of the customer base, thus overpaying for the rest of the users who may never interact with content from Userguiding. “The price is a bit high. It...
Appcues Alternatives and Competitors
Miraç is Content Editor of UserGuiding, a code-free product walkthrough software that 2000+ companies trust in their user onboarding.

Social recommendations and mentions

Based on our record, Mattermost seems to be a lot more popular than UserGuiding. While we know about 61 links to Mattermost, we've tracked only 2 mentions of UserGuiding. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mattermost mentions (61)

  • Slack AI Training with Customer Data
    This feel like a corporate greed play, on what should be a relatively simple chat application. Slack has quickly become just another enterprise solution in search of shareholder value at expensive of data privacy. Regulation of these companies should be more apparent to people, but sadly, is not. I would recommend https://mattermost.com as an alternative. - Source: Hacker News / about 1 month ago
  • Slack AI Training with Customer Data
    Personally, I rather liked self-hosted versions of these: Mattermost: https://mattermost.com/ Rocket.Chat: https://www.rocket.chat/ Nextcloud Talk: https://nextcloud.com/talk/ Out of those, Mattermost was the easiest to setup (just need PostgreSQL and a web server, in addition to the main container), however not being able to easily permanently delete instead of just archiving workspaces was awkward. Nextcloud... - Source: Hacker News / about 1 month ago
  • Discord to Start Showing Ads for Gamers to Boost Revenue
    > Tell me another platform that is free, has realtime chat, voice and video, has stable service, allows sharing images and other media, with good ownership management... And is open source. Mattermost: https://mattermost.com/ Rocket.Chat: https://www.rocket.chat/ Nextcloud Talk: https://nextcloud.com/talk/ Self hosting and some assembly required. I've run all of them on cheap VPSes to explore a Slack/Discord... - Source: Hacker News / 3 months ago
  • Ask HN: Who is hiring? (March 2024)
    Mattermost, Inc. | Senior React Native Engineer | REMOTE (US Only) | Full-Time At Mattermost we build an open core, chat and collaboration platform focused on making users with mission critical work more productive while also allowing our customers to self-deploy and have full control over their own data. We’re looking for a Senior React Native Engineer who has the depth to significantly move the performance... - Source: Hacker News / 4 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Mattermost — Secure collaboration for technical teams. Free plan with unlimited channels, playbooks, boards, users, 10GB storage, and more. - Source: dev.to / 4 months ago
View more

UserGuiding mentions (2)

  • What tool are you using for walk-thru / onboarding wizard? (Pendo, WalkMe, Appcues, etc)
    I do some work with https://userguiding.com/ and I find them to be a good compromise between features and pricing. It's one of the more affordable user onboarding platforms out there but comes in packed with functionalities, and it looks nice, too. Source: over 2 years ago
  • Similar product launched before us
    Use user guides to onboard customers flawlessly (https://userguiding.com/). Source: over 3 years ago

What are some alternatives?

When comparing Mattermost and UserGuiding, you can also consider the following products

Slack - A messaging app for teams who see through the Earth!

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

Rocket.Chat - Rocket.Chat is a Web Chat Server, developed in JavaScript, using the Meteor fullstack framework.

Usetiful - Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention.