Software Alternatives & Reviews
Register | Login

ManageEngine SupportCenter Plus VS Birdeye

Compare ManageEngine SupportCenter Plus VS Birdeye and see what are their differences

Preferred Patron
Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Birdeye logo Birdeye

#1 most trusted reputation and customer experience platform for local business
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • Birdeye Landing page
    Landing page //
    2021-03-08

Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

ManageEngine SupportCenter Plus

Website
manageengine.com
Pricing URL
-
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Release Date
-
Edit details

Birdeye

Website
birdeye.com
Pricing URL
Official Birdeye Pricing
$ Details
paid Free Trial $299.0 / Monthly
Platforms
Browser iOS Windows Android
Release Date
2012 February
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Birdeye features and specs

  • Online Payments : Yes
  • Text Messaging: Yes
  • Review Management : Yes
  • Surveys: Yes
  • Reporting: Yes
  • Google Seller Ratings: Yes
  • Listings Management: Yes
  • Appointments : yes
  • Social: yes

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

Birdeye videos

+ Add

What is Birdeye?

More videos:

  • Review - Birdeye Review Julie
  • Demo - Meet Birdeye

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and Birdeye)

ManageEngine SupportCenter Plus

Birdeye

Help Desk
100 100%
Help Desk
0% 0
Reputation Management
0 0%
Reputation Management
100% 100
CRM
100 100%
CRM
0% 0
Online Reviews
0 0%
Online Reviews
100% 100

User comments

Share your experience with using ManageEngine SupportCenter Plus and Birdeye. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine SupportCenter Plus and Birdeye

ManageEngine SupportCenter Plus Reviews

We have no reviews of ManageEngine SupportCenter Plus yet.
Be the first one to post

Birdeye Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Birdeye provides live chat, social media messaging, surveys, and a help desk ticketing system with a greater scope than ManyChat. What differentiates Birdeye from other ManyChat alternatives is the lead generation and qualification support for sales teams. This messaging platform focuses on customer experiences, providing metrics and other insights for each step of the...
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Overall, Birdeye’s bird eye view is pointed at customer experiences. For this, the platform uses customer success metrics and KPIs connected with different steps of the buyer’s journey. As a Tawk.to alternative, this makes it worth considering for a wider range of businesses, especially if you need help in sales enablement.
Source: www.tidio.com
Review Generation Platforms: Which One Is Best for My Business?
How It Works: BirdEye brands itself as an all-in-one reputation management solution that pulls feedback from 250 online sources. It not only helps companies monitor, organize, respond to, and track reviews, but it also offers platform listening and analyzes negative reviews to find root causes of customer unhappiness. It’s easy to integrate into major CMS, CRM, and...
Source: www.bluecorona.com
Compare 31 of the Best Online Reputation Management Software Services
BirdEye is an all-in-one platform. It drives your customers to become your marketing engine. With BirdEye, collecting new reviews from your customers is a breeze.
Source: referralrock.com

Social recommendations and mentions

Based on our record, Birdeye seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine SupportCenter Plus mentions (0)

We have not tracked any mentions of ManageEngine SupportCenter Plus yet. Tracking of ManageEngine SupportCenter Plus recommendations started around Mar 2021.

Birdeye mentions (6)

  • I used AI to answer 5000 Google reviews. This is what happened to my Google business rankings.
    WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they provide API for companies to automate responses. If you look at one of Google biggest partners like birdeye.com, you'll see they also provide similar AI answering features like us. Source: 10 months ago
  • Fake contractor reviews
    They could be using something like this though: https://birdeye.com. Source: about 1 year ago
  • Need a good CRM, help!
    I don’t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you need. Related to your fifth point, Zidy is the best one on that matter. That all-in-one tool has an incredibly customizable interface, making it adaptable to the liking of any user... Source: over 1 year ago
  • What is the best CRM for B2B wholesalers?
    I'd also like to add the importance of reviews and opinions when building a solid relationship with customers or clients, especially online. Companies that value their relationship with the people they deal with already have an advantage since they're always looking to improve, but this isn't always the case. Luckily, there are resources to aid this, andtools like Zidy, Hubspot, and BirdEye help track and... Source: over 1 year ago
  • How can I expand my network at a young age?
    It’s normal to struggle to get new clients, mainly if your brand or business works among many others in such a competitive stage. However, while it’s impossible to become the most famous brand in the world from one night to another, there’re tools and resources to increase brand awareness. One of those tools is acquiring CRM tools (custom relationship management) to find and keep clients. They improve, track and... Source: over 1 year ago
View more

What are some alternatives?

When comparing ManageEngine SupportCenter Plus and Birdeye, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Reputation.com - Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.

Loading...