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ManageEngine ServiceDesk Plus VS Microsoft System Center Service Manager

Compare ManageEngine ServiceDesk Plus VS Microsoft System Center Service Manager and see what are their differences

Unimus
Unimus is a Network Automation and Configuration management solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Microsoft System Center Service Manager logo Microsoft System Center Service Manager

This article provides an overview of System Center - Service Manager.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Microsoft System Center Service Manager Landing page
    Landing page //
    2023-09-28

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Microsoft System Center Service Manager features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Microsoft System Center Service Manager videos

No Microsoft System Center Service Manager videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Microsoft System Center Service Manager)

ManageEngine ServiceDesk Plus

Microsoft System Center Service Manager

Help Desk
95 95%
Help Desk
5% 5
Monitoring Tools
88 88%
Monitoring Tools
12% 12
Service Desk
92 92%
Service Desk
8% 8
IT Management
100 100%
IT Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Microsoft System Center Service Manager

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Microsoft System Center Service Manager Reviews

We have no reviews of Microsoft System Center Service Manager yet.
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Microsoft System Center Service Manager, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

BMC Remedy - IT Service Management Suite

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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