ManageEngine ServiceDesk Plus VS BMC Remedy

ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

BMC Remedy

Website

bmc.com

Pricing URL

-

$ Details

-

Platforms

-

Categories

#HR #HR Tools #HR And Payroll Software #HCM

ManageEngine ServiceDesk Plus features and specs

• Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management: Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management: Make your releases work in tandem with your change management process.

BMC Remedy features and specs

No features have been listed yet.

ServiceDesk Plus overview demo

More videos:

Customer Training: Administering in BMC Remedy AR System 9.0

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