Software Alternatives, Accelerators & Startups
Register | Login

Microsoft System Center Service Manager VS Jira Service Desk

Compare Microsoft System Center Service Manager VS Jira Service Desk and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Microsoft System Center Service Manager logo Microsoft System Center Service Manager

This article provides an overview of System Center - Service Manager.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Microsoft System Center Service Manager Landing page
    Landing page //
    2023-09-28
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Microsoft System Center Service Manager features and specs

No features have been listed yet.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Microsoft System Center Service Manager videos

No Microsoft System Center Service Manager videos yet. You could help us improve this page by suggesting one.

Add video

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Microsoft System Center Service Manager and Jira Service Desk)

Microsoft System Center Service Manager

Jira Service Desk

Help Desk
3 3%
Help Desk
97% 97
Project Management
9 9%
Project Management
91% 91
Customer Support
0 0%
Customer Support
100% 100
IT Management
100 100%
IT Management
0% 0

User comments

Share your experience with using Microsoft System Center Service Manager and Jira Service Desk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft System Center Service Manager and Jira Service Desk

Microsoft System Center Service Manager Reviews

We have no reviews of Microsoft System Center Service Manager yet.
Be the first one to post

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Microsoft System Center Service Manager and Jira Service Desk, you can also consider the following products

IT Service Management Automation - Service Management Automation (SMAX) is an ITSM software solution, and has one of the lowest total cost of ownership of all ITSM Tools in the market.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ManageEngine ServiceDesk Plus - Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Loading...