What are some alternatives?
When comparing ManageEngine ServiceDesk Plus and JitBit Helpdesk, you can also consider the following products
HarmonyPSA - HarmonyPSA - Professional Services Automation (PSA) for IT Businesses
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!
HelpScout - Help Scout is a simple, straightforward way to provide excellent support