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ManageEngine ServiceDesk Plus VS JitBit Helpdesk

Compare ManageEngine ServiceDesk Plus VS JitBit Helpdesk and see what are their differences


Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

JitBit is a web-based help desk and ticketing software solution
ManageEngine ServiceDesk Plus Landing Page
ManageEngine ServiceDesk Plus Landing Page
JitBit Helpdesk Landing Page
JitBit Helpdesk Landing Page

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

ManageEngine ServiceDesk Plus details

Categories
Service Desk Help Desk Ticketing System Incident Management IT Service Management IT Asset Management Change Management
Website manageengine.com  
Pricing URL Official ManageEngine ServiceDesk Plus Pricing  
Details $freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date-

JitBit Helpdesk details

Categories
Customer Service Customer Support Help Desk Help Desk And Ticketing Live Chat Online Ticketing Ticketing System
Website jitbit.com  
Pricing URL Official JitBit Helpdesk Pricing  
Details $freemium $29.0 / Monthly (Basic plan)
Platforms
-
Release Date2006-05-01

ManageEngine ServiceDesk Plus features and specs

Incident ManagementReduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Asset ManagementOptimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Project ManagementCreate projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
Problem ManagementAnalyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
CMDBVisually build relationships between CIs and analyze the business impact of any outages or change implementations.
Service catalogShowcase your available services to end users, with custom SLAs and multi-stage approvals.
Change managementStreamline planning, approval, and implementation with automated workflows.
Enterprise service managementExtend proven ITSM best practices to HR, finance, and other service delivery areas.
IT release managementMake your releases work in tandem with your change management process.

JitBit Helpdesk features and specs

Not specified yet

JitBit Helpdesk Pricing
JitBit Helpdesk Pricing Screenshot

ManageEngine ServiceDesk Plus videos

ServiceDesk Plus overview demo

JitBit Helpdesk videos

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • - Create subtickets in Jitbit Helpdesk Software

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and JitBit Helpdesk

ManageEngine ServiceDesk Plus Reviews

8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: ZenDesk, HelpScout

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and JitBit Helpdesk, you can also consider the following products

HarmonyPSA - HarmonyPSA - Professional Services Automation (PSA) for IT Businesses

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Bitrix24 - Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

User comments

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