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ManageEngine ServiceDesk Plus VS Device42

Compare ManageEngine ServiceDesk Plus VS Device42 and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Device42 logo Device42

Automatically maintain an up-to-date inventory of your physical, virtual, and cloud servers and containers, network components, software/services/applications, and their inter-relationships and inter-dependencies.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Device42 Landing page
    Landing page //
    2023-03-14

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Device42 features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Device42 videos

+ Add

Device42 Demo

More videos:

  • Review - IP Address Management (IPAM) with Device42

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Device42)

ManageEngine ServiceDesk Plus

Device42

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
31 31%
Monitoring Tools
69% 69
Service Desk
100 100%
Service Desk
0% 0
DCIM Software
0 0%
DCIM Software
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Device42. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Device42

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Device42 Reviews

20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Device42 is a cloud-based ITAM software that provides a complete view of IT infrastructure, including hardware and software assets, network components, and applications. It offers automated discovery and inventory, real-time asset tracking, and configuration management capabilities. In addition, Device42’s customizable dashboards and reports provide insights into asset...
Source: infraon.io
Top 11 IPAM Software
Device42 is a powerful IP Address management solution that integrates server room asset management.
Source: cllax.com

Social recommendations and mentions

Based on our record, Device42 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ManageEngine ServiceDesk Plus mentions (0)

We have not tracked any mentions of ManageEngine ServiceDesk Plus yet. Tracking of ManageEngine ServiceDesk Plus recommendations started around Mar 2021.

Device42 mentions (1)

  • My first gig as a sys admin has made me bitter already
    This, essentially, is how you will find every single environment, in my experience. The first thing I would do is use something like device42.com to discover my environment. They have a free trial, and the license cost for 1-100 servers is only $1500. That (or any similar tool) will give you a baseline of what you're working with in a centralized database. Using that, you can get a much better idea of what's going... Source: 12 months ago

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Device42, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Cisco ACI - Application Centric Infrastructure (ACI) simplifies, optimizes, and accelerates the application deployment lifecycle in next-generation data centers and clouds.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

ManageEngine OpManager - Monitors routers, switches, firewalls, load-balancers, wireless LAN controllers, servers, VMs, printers, storage devices, and everything that has an IP and is connected to the network.

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