Software Alternatives, Accelerators & Startups

Mailgun VS HaloITSM

Compare Mailgun VS HaloITSM and see what are their differences

Mailgun logo Mailgun

A set of powerful APIs that enable you to send, receive and track email from your app effortlessly whether you use Python, Ruby, PHP, C#, Node.js or Java.

HaloITSM logo HaloITSM

You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.
  • Mailgun Landing page
    Landing page //
    2023-07-16
  • HaloITSM Landing page
    Landing page //
    2022-03-02

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

Mailgun videos

Introducing the new Mailgun

More videos:

  • Review - Why Emails are sent to Spam! Even with Premium Services Like Amazon SES, Sendgrid, Gsuite, Mailgun
  • Review - Getting Started with Mailgun

HaloITSM videos

HaloITSM in a Nutshell

More videos:

  • Review - Workflows in HaloITSM
  • Review - HaloITSM Workflow Automation - Tech Talk with Excalibur Data Systems

Category Popularity

0-100% (relative to Mailgun and HaloITSM)
Email Marketing
100 100%
0% 0
ITSM
0 0%
100% 100
Email Marketing Platforms
IT Service Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mailgun and HaloITSM

Mailgun Reviews

Transactional email providers for indie businesses 2020
Mailgun’s one dedicated IP address starts with the Foundation plan ($35) for 100k emails and up ($75). You might consider going for the growth plan ($80) already with 1000 email address validations included.
10 Top Mailgun Alternatives | Most Affordable Competitors 2019
Mailgun SMTP is receiving 5 star reviews from people around the world. They are showering all the love, and support on Mailgun for their excellent service, features and usability.
Source: www.formget.com
The 36 Best Marketing Automation Tools to Use in 2020
Mailgun is an email infrastructure and transactional email platform built for developers that need a simple email API integration to send, receive, and track email with their app regardless of what programming language they use. Mailgun offers a flexible pricing model that starts at as low as $5/month for 10,000 emails.
Source: encharge.io
8 Most Reliable Mandrill Alternative SMTP Relays
Mailgun can push a webhook to the user’s app ( like EasySendy Pro), whenever an action takes place on the sent emails. The MailGun API offers much more than just sending the emails. Users can send up to a thousand personalized email messages with a single API call, making it effortless to send out bulk mailings from an app. Moreover, users can use tags to segregate their...
Source: easysendy.com
7 Best Transactional Email Services: Sendgrid vs. Mandrill & More
Hi, I use Mailgun for sending transactional mails and send around 2k mails per week and we are on shared IP and so, I am facing some issues like ESP throttling issues, because of the others who are using the same as I do. I have to get my shared IP changed every time I ran into these kind of issues. Mailgun recommends to use a dedicated IP when you send more than 5k mails...

HaloITSM Reviews

We have no reviews of HaloITSM yet.
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Social recommendations and mentions

Based on our record, Mailgun should be more popular than HaloITSM. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mailgun mentions (11)

  • The 7 best transactional email services for developers in 2023
    Mailgun from Sinch is a well-established, developer-focused email service that's been in business since 2010. It powers email delivery for some large, well-known companies including Lyft, American Express, and Wikipedia. As a developer-focused tool, Mailgun is fast to get started with and integrate into your product. It's an excellent offering if you're looking for a reliable, easy-to-use product. - Source: dev.to / 7 months ago
  • Mailgun REST API integration from serverless node.js
    In this Mailgun integration example we'll show how easy it is to create and deploy a complete serverless backend that integrates with the Mailgun SaaS API for sending email messages to your users. - Source: dev.to / over 1 year ago
  • Self-hosted email is the hardest it's ever been, but also the easiest
    Another solution to this problem is relaying through services which will do the heavy lifting for you (this was been discussed in the original thread, here and in the article I wrote). So far people have suggested - ImprovMX (https://improvmx.com) - Mailgun (https://mailgun.com) As any others come in I will update this comment (until I can't, anyway) and the article as a reference. - Source: Hacker News / over 1 year ago
  • Anyone else getting bombarded with invoice spam emails? I’m using a custom domain. These have been relentless for months.
    Sure. I have an account with mailgun, though I have heard good things about sendgrid as well. It costs me $35/mo, but I use the account as part of the management of a phpbb forum I host, but I have a patreon for that that covers the expenses. If I didn't have that patreon, I would have to think pretty hard about how to proceed. Source: over 1 year ago
  • SWBC wants to spoof emails in our domain to our customers, and wants us to add them to our SPF records
    As you can see, "mailgun.com" the "leading email delivery service for companies around the world" is included in their SPF despite not being them, precisely so they can spoof being Edward Jones, presumably in some marketing effort:. Source: almost 2 years ago
View more

HaloITSM mentions (2)

  • College sysadmin here - what Service Desk/ITSM platform should I be looking at?
    Https://haloitsm.com/ might be a good fit. It's a solid, full featured system with a huge number of features. Source: over 1 year ago
  • Helpdesk Solution
    Looking for a spiceworks replacement also. Does anyone have experience with https://haloitsm.com/ or https://gogenuity.com/. Source: over 2 years ago

What are some alternatives?

When comparing Mailgun and HaloITSM, you can also consider the following products

SendGrid - Learn why more developers choose SendGrid for their email deliverability service to send transactional emails triggered by web apps. Get started for free

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.