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LiveMessage from Salesforce VS OTRS ITSM

Compare LiveMessage from Salesforce VS OTRS ITSM and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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LiveMessage from Salesforce logo LiveMessage from Salesforce

Make mobile messaging a cornerstone of customer service

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • LiveMessage from Salesforce Landing page
    Landing page //
    2023-06-21
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

LiveMessage from Salesforce videos

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OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to LiveMessage from Salesforce and OTRS ITSM)

LiveMessage from Salesforce

OTRS ITSM

CRM
100 100%
CRM
0% 0
Help Desk
37 37%
Help Desk
63% 63
Customer Support
39 39%
Customer Support
61% 61
Customer Service
0 0%
Customer Service
100% 100

User comments

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What are some alternatives?

When comparing LiveMessage from Salesforce and OTRS ITSM, you can also consider the following products

HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Service - Customer service issues solved for you, on demand, for free.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

HelpStack - Open Source mobile help framework to support iOS and Android app users.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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