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LiveHelpNow VS ngDesk

Compare LiveHelpNow VS ngDesk and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveHelpNow logo LiveHelpNow

Customer Service & Live Chat

ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.
  • LiveHelpNow Landing page
    Landing page //
    2023-10-10
  • ngDesk Landing page
    Landing page //
    2022-10-29

LiveHelpNow videos

+ Add

What makes LiveHelpNow different

More videos:

  • Review - Livehelpnow live chat review
  • Review - LiveHelpNow 2013 Review by TopTenREVIEWS

ngDesk videos

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Free Freshdesk Alternative: ngDesk

More videos:

Category Popularity

0-100% (relative to LiveHelpNow and ngDesk)

LiveHelpNow

ngDesk

Customer Support
100 100%
Customer Support
0% 0
Incident Management
0 0%
Incident Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Notifications And Alerting
0 0%
Notifications And Alerting
100% 100

User comments

Share your experience with using LiveHelpNow and ngDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveHelpNow and ngDesk

LiveHelpNow Reviews

8 Zendesk Alternatives to Rock Your Customer Service
LiveHelpNow is really less customer service software and more geared for companies using live chat to close sales. That said, it’s very well optimized for that task. One especially cool feature is that it tells you how your customer service stacks up against your competition who are also LiveHelpNow customers.
Source: blog.capterra.com

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

What are some alternatives?

When comparing LiveHelpNow and ngDesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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