Software Alternatives & Reviews

LiveAgent VS Zoho Creator

Compare LiveAgent VS Zoho Creator and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zoho Creator logo Zoho Creator

Zoho Creator is a low-code application development platform that helps you build a custom, mobile-ready apps to run your business.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Zoho Creator Landing page
    Landing page //
    2023-08-29

Zoho Creator aims to empower users to build enterprise-class applications that run on mobile, tablet, and web. Users can create custom forms, configure workflows, build informative pages, and get their app up and running in minutes.

With over 6 million users worldwide and 60+ apps, our platform enhances business productivity. Zoho Creator is featured in Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (LCAP), 2019.

Zoho Creator

Website
zoho.com
$ Details
paid Free Trial $10.0 / Monthly (User/Month billed annually)
Platforms
Android iOS Web Google Chrome Browser
Release Date
2006 March

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Zoho Creator features and specs

  • Drag & Drop Interface: Yes
  • Dashboards and Visualizations: Presents information and analytics in a digestible, intuitive, and visually appealing way.
  • Secure & Scalable: Security to match your standards, and the ability to quickly grow with you.
  • API: API Interfaces
  • Clean UI: Minimalistic design, focused on providing maximum value to the user without distracting features
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Easy to Set-up and use: Intuitive UI
  • No Coding Skills Required: Yes
  • Collaboration Tools: Yes
  • Integrations: Designed to Integrate Seamlessly with Your Favorite Tools

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Zoho Creator videos

Hands-On with Zoho Creator

More videos:

  • Review - Share your application with users - Zoho Creator
  • Review - Hotel Management App in 5 steps | Build apps without coding | Zoho Creator
  • Demo - Custom apps to run your business - Zoho Creator

Category Popularity

0-100% (relative to LiveAgent and Zoho Creator)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
No Code
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Zoho Creator.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Zoho Creator

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Zoho Creator Reviews

11 Business Process Management (BPM) Software for SMBs
Zoho Creator is built to auto-scale, which means whenever your business demands grow, the backend infrastructure of Zoho Creator seamlessly scales. Use the power of automation in your business processes and relax on your couch. You will also get more than 600 pre-built integrations to get all the departments to stay in a single place and talk to each other easily.
Source: geekflare.com
10 Best Low-Code Development Platforms in 2020
OutSystems provides the platform for developers to easily deliver and edit those applications. Salesforce Lightning is a suite of tools for developing business apps. Zoho Creator low code development platform can be used by non-developers and is perfect for building simple applications.
Best Google App Maker alternatives in 2020
Zoho Creator’s scripting language is Deluge. While Zoho advertises Deluge as “the programming language for non-programmers,” it’s still going to take some time to learn – which is not ideal if you’re looking for something to build an app quickly with little experience. There are multiple versions of Zoho Creator in deployment, sometimes making it difficult to find the right...
Source: retool.com
5 PowerApps Alternatives
Zoho Creator also belongs to the Access paradigm of relational databases, web forms and simple automations. However, it allows for more sophisticated processes through scripting.
3 easy app makers you can start on today
Zoho offers a wide variety of cloud business apps, ranging from email to customer relationship management. Zoho Creator allows you to use data from those apps to build your own custom apps. It also integrates with several third-party applications and services, including Google G Suite, QuickBooks and PayPal.

What are some alternatives?

When comparing LiveAgent and Zoho Creator, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

QuickBase - Quickbase provides a no-code operational agility platform that enables organizations to improve operations through real time insights and automation across complex processes and disparate systems. ​​

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Airtable - Airtable works like a spreadsheet but gives you the power of a database to organize anything. Sign up for free.