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LiveAgent VS Toad for MySQL

Compare LiveAgent VS Toad for MySQL and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Toad for MySQL logo Toad for MySQL

Toad for MySQL is a freeware development tool that enables you to quickly and efficiently create...
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Toad for MySQL Landing page
    Landing page //
    2018-11-10

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Toad for MySQL features and specs

  • User-Friendly Interface
    Toad for MySQL offers a highly intuitive and easy-to-navigate interface, making it accessible for both novice and advanced users.
  • SQL Optimization
    The tool provides powerful SQL optimization features that help in improving query performance and streamlining database management.
  • Data Visualization
    Toad for MySQL includes robust data visualization tools that allow users to create insightful charts and graphs directly from their queries.
  • Automation Features
    It supports automation of routine tasks, such as database backups and script executions, which can save a significant amount of time.
  • Server and Schema Management
    The software includes comprehensive tools for server and schema management, enabling efficient administration of multiple databases.

Possible disadvantages of Toad for MySQL

  • Cost
    While Toad for MySQL offers a free version, many advanced features are locked behind a paid license, which might be costly for some users.
  • Resource Heavy
    The application can be resource-intensive, leading to slower performance on less powerful machines.
  • Steep Learning Curve for Advanced Features
    While the general interface is user-friendly, mastering the more advanced features may require a significant amount of learning and practice.
  • Limited Community Support
    Compared to other database management tools, Toad for MySQL has a smaller community, which may mean fewer tutorials and community-driven support resources.
  • Occasional Bugs
    Users have reported occasional bugs and glitches, particularly when new updates are released, which can disrupt workflow.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Toad for MySQL videos

+ Add

Toad for MySQL - Demo Walkthrough

More videos:

  • Tutorial - Learn how to install SharePlex for Linux environments
  • Review - Captain Toad: Treasure Tracker - Switch and 3DS Review
  • Review - Toad for SQL Server Overview (2012)
  • Review - Dell DL4300 Backup and Recovery Appliance, 64TB Storage , Powered by AppAssure @CTOservers
  • Tutorial - VIDEO - How to do basic troubleshooting with SharePlex
  • Review - WHY Did I BUY Toad Treasure Tracker On Nintendo Switch?
  • Review - Product Walk-thru - AppAssure Backup & Replication In-Action

Category Popularity

0-100% (relative to LiveAgent and Toad for MySQL)

LiveAgent

Toad for MySQL

Customer Support
100 100%
Customer Support
0% 0
Database Management
0 0%
Database Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Office & Productivity
0 0%
Office & Productivity
100% 100

Questions and Answers

As answered by people managing LiveAgent and Toad for MySQL.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Toad for MySQL. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Toad for MySQL

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Toad for MySQL Reviews

TOP 10 IDEs for SQL Database Management & Administration [2024]
Toad is a highly capable and versatile database management solution that supports diverse databases, including SQL Server, MySQL, and Oracle. Overall, this software supports both relational and non-relational databases. Designed for database developers, administrators, and analysts, Toad provides powerful tools for efficiently handling a wide range of database tasks across...
Source: blog.devart.com
20 Best SQL Management Tools in 2020
Toad is another SQL Server DBMS tool. It maximizes productivity using extensive automation, intuitive workflows, and built-in expertise. This SQL management tool resolve issues, manage change and promote the highest levels of code quality.
Source: www.guru99.com

What are some alternatives?

When comparing LiveAgent and Toad for MySQL, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Navicat - Powerful database management & design tool for Win, Mac & Linux. With intuitive GUI, user manages MySQL, MariaDB, SQL Server, SQLite, Oracle & PostgreSQL DB easily.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DbVisualizer - DbVisualizer is the universal database tool for developers, DBAs and analysts.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DataGrip - Tool for SQL and databases

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