Software Alternatives, Accelerators & Startups

LiveAgent VS Snov.io

Compare LiveAgent VS Snov.io and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Snov.io logo Snov.io

More leads. More sales. More revenue.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Snov.io Landing page
    Landing page //
    2023-03-21

Snov.io is everything you need to grow your business! With its award-winning tools for lead generation, email verification, automated email outreach, email warm-up, and customer management, you can automate and accelerate your sales at scale!

With over 2M users all over the world, Snov.io is here to exceed your expectations. Over a dozen lead search options, unlimited email campaigns, unlimited follow-ups and helpful customer care are here to take your sales to the next level. Enjoy unrestricted growth no other tool can offer. Join Snov.io to supercharge your sales and turn more leads into loyal customers.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Snov.io features and specs

  • Email Finder: Find any email. Anywhere.
  • Email Verifier: Check email addresses and reduce your bounce rate.
  • Email Warm-up: Say goodbye to spam. Warm up your email and always land in the Inbox.
  • Email Drip Campaigns: Create personalized campaigns with automatic follow-ups to sell, onboard, nurture, and build long-term customer relationships.
  • Sales CRM: A free sales CRM ecosystem that promotes your business growth, not stifles it.
  • Technology Checker: Discover the technology stack behind your prospective clients
  • LI Prospect Finder: Find emails from LinkedIn, Google, Yelp, Twitter and company websites. Always pre-verified.
  • Email Tracker: Track email opens and link clicks right in your Gmail.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Snov.io videos

Welcome to Snov.io

More videos:

  • Demo - Snovio Academy: From Lead Generation to Closing Deals

Category Popularity

0-100% (relative to LiveAgent and Snov.io)
Customer Support
100 100%
0% 0
Lead Generation
0 0%
100% 100
Help Desk
100 100%
0% 0
Email Marketing
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Snov.io.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

Snov.io's answer:

We are Snov.io, a thriving all-in-one sales platform that helps sales reps, SDRs, BDRs, marketing specialists, recruiters, event organizers, and startup CEOs to grow their business.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Snov.io's answer:

In the last 6 years, Snov.io has grown from a small tool with a handful of people on the team into a multifunctional sales solution with more than 2,000,000 users, offering over a dozen tools and Chrome extensions.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

Snov.io's answer:

Google, Salesforce, Dropbox, Canva, Sendpulse, Docusign, Zendesk.

User comments

Share your experience with using LiveAgent and Snov.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Snov.io

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Snov.io Reviews

Top 15 Lead Generation Companies & Agencies Worth Checking Out In 2023
How do I generate more B2B leads? To generate more B2B leads, start by defining your target audience and creating buyer personas to understand their needs. Optimize your website with clear calls-to-action (CTAs) and create valuable content, such as blog posts, videos, and whitepapers, and share it across various platforms. Utilize social media and email campaigns to interact...
Source: snov.io

Social recommendations and mentions

Based on our record, Snov.io seems to be more popular. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Snov.io mentions (28)

  • Email marketing Newbie looking for advice
    Presently looking at Apollo.io and Seamless.ai for lead generation (booked meetings), Email marketing with buzzbuilder or snov.io, Mailbox service with tons of different mailbox companies. Source: 7 months ago
  • How to start email marketing alone? (beginner wanting to learn)
    Once the leads list is ready then setup email campaigns using hubspot.com , instantly.ai or snov.io (if you're just starting with low budget). Source: 11 months ago
  • Snovio for Sales Automation
    Is a revolutionary new online platform that makes it easy for businesses to connect with top LinkedIn professionals. With a simple yet powerful interface, Sales automation & acceleration at scale | Snov.io makes it easy to find and connect with the right LinkedIn professionals for your business. In addition, Sales automation & acceleration at scale | Snov.io offers a variety of features that make connecting with... Source: 11 months ago
  • Help with setting up EIM mail
    Hi, I am trying to connect my EIM mail to an email sending tool (snov.io) and I need to setup my account but keep getting an error. I have tried using TLS and rechecked my credentials 1000 times, the incoming mail server is working but the outgoing smtp gives me this error every time. Any help? Source: about 1 year ago
  • [For hire] Multi-tasked remote professional
    Hello, I'm a multi-skilled remote professional with experience in various tasks. A tech-savvy problem solver that you can rely on. Enthusiastic individual with superior skills in both team-based and independent capacities. I have a high level of competence in data entry, lead generation, social media management, LinkedIn optimization, scheduling social media content, content creation, email marketing, graphic... Source: about 1 year ago
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What are some alternatives?

When comparing LiveAgent and Snov.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hunter - Find all the email addresses related to a domain

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ZoomInfo - ZoomInfo is a B2B database providing detailed business information on people and companies.