Software Alternatives, Accelerators & Startups

LiveAgent VS Shutter Encoder

Compare LiveAgent VS Shutter Encoder and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Shutter Encoder logo Shutter Encoder

Open source software without any restriction - converter all formats video|audio|image professionnals codecs and standards - swiss knife tool Windows, OSX and Linux
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Shutter Encoder Landing page
    Landing page //
    2022-05-23

Shutter Encoder is one of the best video converter software, it handles images and audio too!

It has been designed by video editors in order to be as accessible and efficient as possible.

Shutter Encoder makes use of FFmpeg to handle its encoding, allowing support for almost every codec you’ve ever heard of, and many more you haven’t.

Don’t just take our word for it though, Avid themselves recommend Shutter Encoder as part of your Media Composer and ProTools ingesting workflow!

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Shutter Encoder features and specs

  • User-Friendly Interface
    Shutter Encoder offers a clean, intuitive interface that makes it easy for users of all experience levels to convert, encode, and edit video files.
  • Wide Format Support
    The software supports an extensive range of video, audio, and image formats, making it versatile for various media conversion tasks.
  • Free and Open Source
    Shutter Encoder is completely free to use and open-source, making it accessible for anyone who needs robust media encoding solutions without cost.
  • Advanced Features
    Despite being free, it offers advanced functionalities like batch processing, video trimming, and filter application, which are often found in paid software.
  • Frequent Updates
    The software is regularly updated with new features and improvements, ensuring it remains current and functional with the latest codecs and technologies.

Possible disadvantages of Shutter Encoder

  • Learning Curve
    Although user-friendly, the vast number of features and options can be overwhelming to beginners, requiring time to learn and understand everything.
  • Platform Limitations
    Shutter Encoder is primarily designed for Windows and macOS. Linux support is available but not as polished, which can limit its use for some users.
  • Performance Issues
    Some users have reported performance issues, especially on older or less powerful systems, such as slow processing times or occasional crashes.
  • Limited Documentation
    The software lacks comprehensive documentation or tutorials, which can make troubleshooting or fully utilizing advanced features challenging.
  • Dependency on External Tools
    Shutter Encoder relies on external tools like FFmpeg for many of its functions, which can add complexity to installation and maintenance for users unfamiliar with these tools.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Shutter Encoder videos

The Best Video Converter for Windows and Mac

Category Popularity

0-100% (relative to LiveAgent and Shutter Encoder)
Customer Support
100 100%
0% 0
Video
0 0%
100% 100
Help Desk
100 100%
0% 0
Video Converter
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Shutter Encoder.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Shutter Encoder. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Shutter Encoder

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Shutter Encoder Reviews

18 Best Video Converter Software in 2022 (Free and Paid)
Shutter Encoder packs all necessary conversion options that can satisfy a seasoned user's demand. Thanks to the well-categorized codec list and the simplified interface, it doesn't require newbies much effort to utilize the full potential of Shutter Encoder to convert videos for editing, broadcasting, or other purposes.
8 Best FFmpeg Alternatives & Competitors in 2022 (Free & Paid)
Shutter encoder is a free encoding software for converting images, videos, and audio files, allowing you to choose from a large number of functions.

Social recommendations and mentions

Based on our record, Shutter Encoder seems to be more popular. It has been mentiond 43 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Shutter Encoder mentions (43)

  • Exporting as an Image Sequence? (Da Vinci Resolve 18)
    If you're just trying to convert a video file to an image sequence you can do that in Shutter Encoder. Source: over 2 years ago
  • Batching trimming videos
    You can this with Shutter Encoder using 'Cut without re-encoding' function. Source: about 3 years ago
  • movavi video editor increase my movie 1,8 gb to 8,7 gb
    You may have better chance using Shutter Encoder. Source: about 3 years ago
  • AVID MC - Infinite Transcode of Single Clip
    I'd recommend against Handbrake. Handbrake is awesome if you need to make H.264 or H.265, but that compounds generation loss going from very lossy to very lossy. I'd strongly recommend using Shutter Encoder to make ProRes or DNxHR instead. It's based on ffmpeg, which is a big part of the underlying functionality of Handbrake too. They're both just more user-friendly interfaces for the same tool. Source: over 3 years ago
  • App to speed up video
    You can use Shutter Encoder with 'Conform' function and set the desired output FPS. Source: over 3 years ago
View more

What are some alternatives?

When comparing LiveAgent and Shutter Encoder, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HandBrake - HandBrake allows users to easily convert video files into a wide variety of different formats.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

File Converter - Convert & compress everything in 2 clicks!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Format Factory - Format Factory is software that allows the user to convert media into various file formats. The software is a product of PC Free Time, a Chinese software development company. Read more about Format Factory.