Software Alternatives, Accelerators & Startups

LiveAgent VS Replicon

Compare LiveAgent VS Replicon and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Replicon logo Replicon

Replicon is a unified time-tracking software that elevates time as a strategic asset within an organization, to improve operational productivity, performance, profitability, and compliance.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Replicon
    Image date //
    2024-05-07
  • Replicon
    Image date //
    2024-05-07
  • Replicon
    Image date //
    2024-05-07
  • Replicon
    Image date //
    2024-05-07
  • Replicon
    Image date //
    2024-05-07

Replicon is one of the leading, comprehensive multi-feature solutions that allow organizations to accurately track their employees’ productivity and efficiency by offering a single source of truth for time. With multiple products that cater to specific problems, Replicon offers business owners and managers a suite of features that can help them manage their employees better.

Replicon, the Time IntelligenceTM company, has over 25 years of industry leadership and is pioneering a new approach to time management. They have developed a suite of products that act as a plug-and-play service for companies of all sizes. The products range from basic attendance to discerning the value of each employee’s time, to tracking bills and expenses. You can choose to use the Replicon TimeAttend which simply monitors attendance and can be used on a tablet, like any normal time clock or you can use some of the other more advanced services, which allow clients to monitor and manage contractors or other non-traditional employees.

Each product stands alone and can be accessed through the cloud, generating independent reports. Another cool feature that Replicon offers is its ability to customize your workforce needs to incorporate overtime, local legal requirements, independent contractors, etc. Replicon comes with the ability to manually set your payroll requirements as defined by your local municipality. This would take away any legal guesswork and ensure that you are in compliance with the law.

Replicon supports thousands of customers across 70 countries, with over 400 employees around the globe including the United States, Canada, India, Australia, and the United Kingdom.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Replicon features and specs

  • Time and Billing: Yes
  • Global Compliance: Yes
  • Project Costing: Yes
  • Time and Attendance: Yes
  • Time Off: Yes
  • Configurable Timesheets: Yes
  • Plug and Play Integration: Yes
  • AI-powered Time Tracking: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Replicon videos

Replicon's All New Product Interface

More videos:

  • Demo - ZeroTime: AI-powered Time Tracking for Your Global Workforce
  • Review - Replicon Time Intelligence
  • Review - Replicon Review: Remote Employee Time Tracking made simple

Category Popularity

0-100% (relative to LiveAgent and Replicon)
Customer Support
100 100%
0% 0
Time Tracking
0 0%
100% 100
Help Desk
100 100%
0% 0
Time Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Replicon.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Replicon

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Replicon Reviews

21 Time Tracking Tools To Manage Your Workday
With over twenty years of industry leadership, Replicon, the Time IntelligenceTM company, is pioneering a brand new approach to time management. They have developed a suite of products that act as a plug-and-play service for companies of all sizes. The products range from basic attendance tools, to discerning the value of each employee’s time, to tracking bills and expenses....
Source: hive.com

What are some alternatives?

When comparing LiveAgent and Replicon, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Harvest - Simple time tracking, fast online invoicing, and powerful reporting software. Simplify employee timesheets and billing. Get started for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Toggl - Toggl is an online time tracking tool. It features 1-click time tracking and helps you see where your time goes. Free and paid versions are available.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

RescueTime - Time management software that shows you how you spend your time & provides tools to help you be more productive.