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LiveAgent VS RabbitMQ

Compare LiveAgent VS RabbitMQ and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

RabbitMQ logo RabbitMQ

RabbitMQ is an open source message broker software.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • RabbitMQ Landing page
    Landing page //
    2023-10-03

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

RabbitMQ features and specs

  • Reliability
    RabbitMQ ensures message durability by persisting messages to disk. This enhances reliability, especially for critical applications where message loss is unacceptable.
  • Flexibility
    RabbitMQ supports multiple messaging protocols like AMQP, MQTT, and STOMP, allowing diverse applications to communicate seamlessly.
  • Advanced Features
    RabbitMQ offers rich features such as message routing, delivery acknowledgments, and clustering, which can satisfy complex messaging needs.
  • Ease of Use
    RabbitMQ provides extensive documentation and user-friendly management tools, making it accessible for developers and administrators.
  • Scalability
    Its clustering and federated queues capabilities allow RabbitMQ to scale both vertically and horizontally to handle increased loads.
  • Transaction Support
    RabbitMQ provides support for transactions, ensuring that a series of operations can be executed atomically, which is crucial for maintaining data integrity.

Possible disadvantages of RabbitMQ

  • Complex Configuration
    Setting up and configuring RabbitMQ can be complex, especially for users who are unfamiliar with messaging brokers or have limited experience with it.
  • Overhead
    RabbitMQ can introduce overhead in terms of latency and resource consumption, which might be an issue for high-performance applications requiring low latency.
  • Maintenance
    Maintaining RabbitMQ, including tasks such as monitoring, managing clusters, and handling updates, requires ongoing effort and expertise.
  • Learning Curve
    Due to its feature-rich nature and various configurations, there can be a steep learning curve for new users to master RabbitMQ.
  • Performance Issues with High Volume
    In extremely high-volume scenarios, RabbitMQ may experience performance bottlenecks and memory issues, requiring careful tuning and scaling strategies.
  • Security Considerations
    Proper security configuration, including user roles, permissions, and encryption, is essential but can be complex and critical for preventing unauthorized access.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

RabbitMQ videos

+ Add

數據工程 | 快速review | 如何架設Docker Swarm + RabbitMQ？？

More videos:

  • Review - What's New in RabbitMQ—June 2012 Edition
  • Review - Feature complete: Uncovering the true cost different RabbitMQ features and configs - Jack Vanlightly

Category Popularity

0-100% (relative to LiveAgent and RabbitMQ)

LiveAgent

RabbitMQ

Customer Support
100 100%
Customer Support
0% 0
Data Integration
0 0%
Data Integration
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web Service Automation
0 0%
Web Service Automation
100% 100

Questions and Answers

As answered by people managing LiveAgent and RabbitMQ.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and RabbitMQ. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and RabbitMQ

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

RabbitMQ Reviews

Best message queue for cloud-native apps
RabbitMQ is an open-source message broker software that allows applications to communicate with each other using a messaging protocol. It was developed by Rabbit Technologies and first released in 2007, which was later acquired by VMware.RabbitMQ is based on the Advanced Message Queuing Protocol (AMQP) and provides a reliable, scalable, and interoperable messaging system.
Source: docs.vanus.ai
Are Free, Open-Source Message Queues Right For You?
However, it's important to note that every tool has its strengths and use cases. For instance, Kafka's strength lies in real-time data streaming, NATS shines with its simplicity, and RabbitMQ provides support for complex routing. In contrast, IronMQ provides an excellent balance of simplicity, durability, scalability, and ease of management, making it a powerful choice for...
Source: blog.iron.io
NATS vs RabbitMQ vs NSQ vs Kafka | Gcore
RabbitMQ follows a standard store-and-forward pattern, allowing messages to be stored in RAM, on disk, or both. To ensure the persistence of messages, the producer can tag them as persistent, and they will be stored in a separate queue. This helps achieve message retention even after a restart or failure of the RabbitMQ server.
Source: gcore.com
6 Best Kafka Alternatives: 2022’s Must-know List
Due to RabbitMQ’s lightweight design, it can be easily deployed on public and private clouds. RabbitMQ is backed not only by a robust support system but also offers a great developer community. Since it is open-source software it is one of the best Kafka Alternatives and RabbitMQ is free of cost.
Source: hevodata.com
Top 15 Alternatives to RabbitMQ In 2021
In this article, we will discuss an overview on RabbitMQ Alternatives. RabbitMQ has a flexible messaging system and functions as a multipurpose broker. But it often stops working, because of its high latency and very slow while doing so. The deployment & management of RabbitMQ is a too dull procedure. It can not be installed as modules, it can be installed only on machines...
Source: gokicker.com

Social recommendations and mentions

Based on our record, RabbitMQ seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

RabbitMQ mentions (1)

What are some alternatives?

When comparing LiveAgent and RabbitMQ, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

IBM MQ - IBM MQ is messaging middleware that simplifies and accelerates the integration of diverse applications and data across multiple platforms.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apache Kafka - Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Apache ActiveMQ - Apache ActiveMQ is an open source messaging and integration patterns server.

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