Software Alternatives, Accelerators & Startups

LiveAgent VS ngrok

Compare LiveAgent VS ngrok and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ngrok logo ngrok

ngrok enables secure introspectable tunnels to localhost webhook development tool and debugging tool.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • ngrok Landing page
    Landing page //
    2023-09-22

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

ngrok features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

ngrok videos

EQUIP | The making of ngrok - Alan Shreve (ngrok)

More videos:

  • Tutorial - How to use LPB Software + Easy Ngrok Setup
  • Tutorial - ngrok tutorial -Access your localhost Wordpress theme from anywhere of the world without hosting
  • Review - spynote x loclx

Category Popularity

0-100% (relative to LiveAgent and ngrok)
Customer Support
100 100%
0% 0
Testing
0 0%
100% 100
Help Desk
100 100%
0% 0
Localhost Tools
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and ngrok.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and ngrok

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

ngrok Reviews

Localtonet | Best Ngrok Alternatives
Exposing local web services to the internet is essential for web developers, but it can be a bit challenging. Ngrok has been the most popular tool for this job, but it's not the only option out there. In this article, we'll explore some of the best ngrok alternatives
Source: localtonet.com
Best ngrok alternatives for localhost tunnels
ngrok provides tunnels for ingress through its programmable network edge. Additionally, it offers observability as well as the ability to change traffic parameters such as headers on the go to your apps with no code changes. In order to use ngrok you must download the ngrok client and sign up to get an account.
Source: pinggy.io
7 Ngrok Alternatives & Competitors for App Tunneling, Free & Paid
For example, let’s say you have a web project on your machine written in Python using the Django framework. Your local server will probably run on an URL like http://localhost:8000 ― which is only accessible on your local machine. With a service like Ngrok, you can configure a public URL like https://myapp.ngrok.io in a single command line and have all the traffic from this...
Source: onboardbase.com
Tools for Testing Webhooks
As it supports cross-platforms, download the suitable binary for OS. For Windows, there is only one binary, ngrok.exe. Copy this to the C:\ngrok folder (or wherever preferred) and enter the command below: [code lang=text] ngrok http 7071 -host-header=localhost [/code]
Top 4 BEST Ngrok Alternatives In 2021: Review And Comparison
NgrokUser is required to sign up in order to generate auth token.Supports all 3 protocols.Usage is through ngrok executable (or through node js based library).Offers both free and paid version. Free version has limited but rich functionalities.Subdomains are supported in the paid version.

Social recommendations and mentions

Based on our record, ngrok seems to be more popular. It has been mentiond 371 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

ngrok mentions (371)

  • Make your server accessible from anywhere
    Reverse proxy solutions are a great and straightforward method to expose your dev (and possibly production) server to the internet. The two prominent ones are ngrok and Cloudflare tunnels. This article recommends both of them and compares and contrasts them on a high level. - Source: dev.to / 2 days ago
  • Automate Your Web App Deployments: A Beginner's Guide to CI/CD with Jenkins (Inspired by Nexascale Mentorship)
    Download and install ngrok: Head over to https://ngrok.com/ and download the ngrok client for your operating system. Follow the installation instructions. - Source: dev.to / 7 days ago
  • List of ngrok/Cloudflare Tunnel alternatives and other tunneling software and services. Focus on self-hosting.
    Ngrok 2.0 - Probably the gold standard and most popular. Closed source. Lots of features, including TLS and TCP tunnels. Doesn't require root to run client. - Source: dev.to / 21 days ago
  • Easily monitor your Server from anywhere
    Many good reverse proxy solutions currently exist on the market such as ngrok and Cloudflare tunnels. They give one the ability to reliably run a tunnel and ensure it does not go down. They also offer the ability to securely access their links using whitelisted IP addresses or by using HTTP Basic Authentication. - Source: dev.to / about 1 month ago
  • Cloudflare Tunnel: a free ngrok alternative for exposing local Rails apps to the internet
    These is a very common problem. Luckily, it's been solved already. My go-to tool for this was ngrok or localtunnel. Both of these tools are great, but they didn't fit my needs perfectly. - Source: dev.to / about 2 months ago
View more

What are some alternatives?

When comparing LiveAgent and ngrok, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pagekite - Bring your localhost servers on-line.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Portmap.io - Expose your local PC to Internet from behind firewall and without real IP address

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

localhost.run - Instantly share your localhost environment!