Software Alternatives, Accelerators & Startups

LiveAgent VS neo4j

Compare LiveAgent VS neo4j and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

neo4j logo neo4j

Meet Neo4j: The graph database platform powering today's mission-critical enterprise applications, including artificial intelligence, fraud detection and recommendations.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • neo4j Landing page
    Landing page //
    2023-05-09

neo4j

Website
neo4j.com
$ Details
Platforms
-
Release Date
2007 January
Startup details
Country
United States
State
California
City
San Mateo
Founder(s)
Emil Eifrem
Employees
500 - 999

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

neo4j features and specs

  • Graph DB: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

neo4j videos

All about GRAND Stack: GraphQL, React, Apollo, and Neo4j

More videos:

  • Review - Kevin Van Gundy | Building a Recommendation Engine with Neo4j and Python

Category Popularity

0-100% (relative to LiveAgent and neo4j)
Customer Support
100 100%
0% 0
Databases
0 0%
100% 100
Help Desk
100 100%
0% 0
Graph Databases
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and neo4j.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and neo4j. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and neo4j

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

neo4j Reviews

Top 15 Free Graph Databases
Neo4j is an open-source graph database, implemented in Java described as embedded, disk-based, fully transactional Java persistence engine that stores data structured in graphs rather than in tables. Neo4j Community Edition
ArangoDB vs Neo4j - What you can't do with Neo4j
Multi-Model: Neo4j is a single-model graph database. It does not support any other data models. If your application requires a document or key/value store, you would have to use a second database technology to support it. Being multi-model, ArangoDB allows you to not only use one database for everything,but run ad hoc queries on data stored in different models.

Social recommendations and mentions

Based on our record, neo4j seems to be more popular. It has been mentiond 27 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

neo4j mentions (27)

  • How to choose the right type of database
    Neo4j: An ACID-compliant graph database with a high-performance distributed architecture. Ideal for complex relationship and pattern analysis in domains like social networks. - Source: dev.to / 3 months ago
  • Getting Started with GenAI Stack powered with Docker, LangChain, Neo4j and Ollama
    The GenAI Stack came about through a collaboration between Docker, Neo4j, LangChain, and Ollama. The goal of the collaboration was to create a pre-built GenAI stack of best-in-class technologies that are well integrated, come with sample applications, and make it easy for developers to get up and running. The goal of the collaboration was to create a pre-built GenAI stack of best-in-class technologies that are... - Source: dev.to / 8 months ago
  • How to Choose the Right Document-Oriented NoSQL Database for Your Application
    NoSQL is a term that we have become very familiar with in recent times and it is used to describe a set of databases that don't make use of SQL when writing & composing queries. There are loads of different types of NoSQL databases ranging from key-value databases like the Reddis to document-oriented databases like MongoDB and Firestore to graph databases like Neo4J to multi-paradigm databases like FaunaDB and... - Source: dev.to / 9 months ago
  • [For Hire] Senior Developer with 14 years experience. Canadian expat in a low cost of living country | From 500 EUR per project/month
    Recently I have taken an interest in big data. https://neo4j.com/ , https://cassandra.apache.org/ , https://clickhouse.com/, https://www.elastic.co/ - are all databases I have experience with. Neo4j and Cassandra only as a hobby, but Clickhouse I have used in production, and Elasticsearch I have used for some 7 years now. Source: about 1 year ago
  • SQL Versus NoSQL Databases: Which to Use, When, and Why
    For organizations and their applications that are designed to detect fraud, like International Consortium of Investigative Journalists, or try to improve customer experience via personalization, as in the case of Tourism Media, a NoSQL graph database like Neo4j is a good match. In these kinds of use cases, the quantity of data we're dealing with is enormous, and the pattern we're searching for in the data is often... - Source: dev.to / about 1 year ago
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What are some alternatives?

When comparing LiveAgent and neo4j, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ArangoDB - A distributed open-source database with a flexible data model for documents, graphs, and key-values.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Redis - Redis is an open source in-memory data structure project implementing a distributed, in-memory key-value database with optional durability.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OrientDB - OrientDB - The World's First Distributed Multi-Model NoSQL Database with a Graph Database Engine.