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LiveAgent VS Navicat for MySQL

Compare LiveAgent VS Navicat for MySQL and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Navicat for MySQL logo Navicat for MySQL

Navicat for MySQL connects user to any MySQL Server, providing database utilities: Data Modeling Tool, Data Synchronization, Import/Export, Report and more
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Navicat for MySQL Landing page
    Landing page //
    2023-10-08

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Navicat for MySQL features and specs

  • User-Friendly Interface
    Navicat for MySQL features an intuitive and easy-to-navigate interface, making it accessible for both beginners and advanced users to manage and develop databases effectively.
  • Comprehensive Feature Set
    It offers a wide range of tools for database administration, including data modeling, data transfer, and data synchronization, providing users with a complete solution for managing their MySQL databases.
  • Cross-Platform Compatibility
    Navicat for MySQL is available on multiple platforms, such as Windows, macOS, and Linux, ensuring that users can work in their preferred environment without compromising functionality.
  • SQL Editing and Debugging
    It includes robust SQL editing and debugging tools, allowing users to write and optimize queries efficiently, while also providing error detection and recommendations for performance improvements.
  • Secure Connection Support
    Navicat supports various secure connection methods such as SSL and SSH tunneling, ensuring that data is transmitted securely between the client and the server.

Possible disadvantages of Navicat for MySQL

  • Cost
    Navicat is a commercial product and requires purchasing a license, which might be considered expensive compared to some open-source alternatives offering similar functionalities.
  • Resource Intensive
    The application can be resource-intensive, which may lead to slower performance on older or less powerful hardware, particularly when handling large databases or running complex queries.
  • Limited Free Version
    While there is a trial version available, it is limited in terms of features and time, which may not be sufficient for users who wish to fully evaluate the software before purchasing.
  • Occasional Stability Issues
    Some users have reported occasional crashes or stability issues, particularly when managing very large databases or using certain advanced features, which can disrupt workflows.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Navicat for MySQL videos

+ Add

Day5: How to use Navicat for MySQL

Category Popularity

0-100% (relative to LiveAgent and Navicat for MySQL)

LiveAgent

Navicat for MySQL

Customer Support
100 100%
Customer Support
0% 0
Backup & Sync
0 0%
Backup & Sync
100% 100
Help Desk
97 97%
Help Desk
3% 3
Tool
0 0%
Tool
100% 100

Questions and Answers

As answered by people managing LiveAgent and Navicat for MySQL.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Navicat for MySQL

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Navicat for MySQL Reviews

Top Ten MySQL GUI Tools
Navicat for MySQL is a powerful graphical interface that synchronizes your connection settings, models, and queries to the Navicat Cloud for automatic saving and sharing at any given time. Just like HeidiSQL, Navicat for MySQL has the ability to connect to a MySQL database through an SSH tunnel. It also offers workable data migration by providing comprehensive data format...
Source: www.databasejournal.com
Top 10 of Most Helpful MySQL GUI Tools
A well-known toolset for database specialists, Navicat for MySQL works with MySQL, MariaDB, and cloud platforms. The available functionality lets the users perform all tasks required for database development and management. The product focuses on simplifying and automating the routines, saving time, and improving the overall functionality.
Source: www.hforge.org
10 Best MySQL GUI Tools
Navicat for MySQL is a set of tools for database developers and administrators which is compatible with MySQL, MariaDB, and cloud databases. A wide range of features provides the ability to simplify the database development process and increase your productivity when working on various management and administration tasks. This tool comes in three paid editions and has a...
Source: codingsight.com

What are some alternatives?

When comparing LiveAgent and Navicat for MySQL, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Stellar Phoenix MYSQL Database Repair - Stellar Phoenix database repair for MySQL software repairs corrupt or damaged MySQL database...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Aryson MySQL Database Repair - Aryson MySQL Database Repair is a reasonably good tool that allows you to repair and recover a problematic/corrupted database on Linux and Microsoft Windows.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Recover MySQL Database ONLINE - Recover MySQL Database ONLINE is a tool for performing a safe recovery of a corrupt MySQL database and then downloading the file on the device.

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