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LiveAgent VS MINDBODY

Compare LiveAgent VS MINDBODY and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

MINDBODY logo MINDBODY

Find and book fitness and beauty classes near you.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • MINDBODY Landing page
    Landing page //
    2023-05-12

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

MINDBODY features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

MINDBODY videos

+ Add

Mindbody CEO: Powering Fitness | Mad Money | CNBC

More videos:

  • Review - Why Use MINDBODY? Our customers talk about their favorite features of the MINDBODY software
  • Review - MINDBODY - 2019 Year in Review

Category Popularity

0-100% (relative to LiveAgent and MINDBODY)

LiveAgent

MINDBODY

Customer Support
100 100%
Customer Support
0% 0
Appointments and Scheduling
0 0%
Appointments and Scheduling
100% 100
Help Desk
100 100%
Help Desk
0% 0
Sport & Health
0 0%
Sport & Health
100% 100

Questions and Answers

As answered by people managing LiveAgent and MINDBODY.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and MINDBODY

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

MINDBODY Reviews

7 MindBody Alternatives & Competitors | 2024 Reviews & Pricing
The 7 best Mindbody software competitorsWhat makes the best software alternative to Mindbody?How we evaluate and test these software programsWhat makes a good Mindbody competitor?The best Mindbody competitor for rapid growthHapanaThe best Mindbody competitor for personal trainersGlofoxThe best Mindbody competitor for integrationsMarianaTekThe best Mindbody competitor for...
Source: www.hapana.com
10 Zenoti Alternatives 2020 | Salon & Spa Scheduling Software
Moreover, Mindbody has a notification system with automatic notifications, reminders, and the confirmations to reduce no-shows. The customers can easily schedule their appointments via the iOS/Android app or from the website. The insightful and comprehensive reporting permits different trends like sales, revenues, attendance, inventory, and retention levels, that offer...
Source: solutionsuggest.com
2019 Top Salon Booking Apps
Mindbody is all about making connections with your current and potential clients and expanding your outreach. On top of offering booking options and POS, this app is loaded with marketing tools and features that give you the freedom to create customized campaigns and messages. Based on clients’ history and interaction, you have the ability to target specific segments within...
Source: www.simplyorganicbeauty.com
Fitness apps let users pick and choose workouts
MindBody is a company and technology platform that offers a searchable and sortable database of nearby gyms and available classes, but it does not sell a monthly package of credits.
Source: www.dispatch.com
Best Salon Software 2020: The Ultimate Guide
You may also be familiar with Salon Marketplaces. There are specific salon appointment tools that exists to support visibility on their client marketplaces. Often time pricing of the salon software part is lower on those as they earn income by charging the client when they book with you. Some examples of salon marketplaces are Styleseat, Vagaro, Booksy, Mindbody, and Fresha...
Source: thesalonbusiness.com

What are some alternatives?

When comparing LiveAgent and MINDBODY, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zen Planner - Zen Planner's fitness membership management software helps you grow your box, gym or studio with scheduling, automated billing & more. Try it now for free!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Glofox - Powerful Gym and Studio Management Software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Pike13 - Pike13 provides a mobile-first solution for "on-the-go" owners of small service business who are trapped in a paper world trying to manage their clients.

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