Software Alternatives, Accelerators & Startups

LiveAgent VS LangChain

Compare LiveAgent VS LangChain and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LangChain logo LangChain

Framework for building applications with LLMs through composability
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • LangChain Landing page
    Landing page //
    2024-05-17

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

LangChain features and specs

  • Modular Design
    LangChain's modular design allows for easy customization and flexibility, enabling developers to build applications by combining different components like language models, prompts, and chains.
  • Integration with Various LLMs
    LangChain supports integration with several large language models, making it versatile for developers looking to leverage different AI models depending on their use case.
  • Advanced Prompt Management
    LangChain offers nuanced prompt management capabilities which help in efficiently generating and tuning prompts tailored for specific tasks and models.
  • Chain Building
    The framework enables the creation of complex chains of operations, making it easier to design sophisticated language processing pipelines.
  • Community and Documentation
    LangChain has an active community and good documentation, providing ample resources and support for developers new to the platform.

Possible disadvantages of LangChain

  • Learning Curve
    Due to its modularity and the breadth of features, there may be a steep learning curve for new users not familiar with language models or the framework’s approach.
  • Performance Overhead
    The abstraction and flexibility can introduce performance overheads, which might be a concern for applications requiring highly optimized execution.
  • Complex Configuration
    Configuring and tuning chains for specific tasks can become complex, especially for newcomers who need to understand each component’s role and interaction.
  • Dependent on External APIs
    Integration with multiple LLMs can lead to dependency on external APIs, which might lead to concerns over costs, uptime, and API changes.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

LangChain videos

LangChain for LLMs is... basically just an Ansible playbook

More videos:

  • Review - Using ChatGPT with YOUR OWN Data. This is magical. (LangChain OpenAI API)
  • Review - LangChain Crash Course: Build a AutoGPT app in 25 minutes!
  • Review - What is LangChain?
  • Review - What is LangChain? - Fun & Easy AI

Category Popularity

0-100% (relative to LiveAgent and LangChain)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
Help Desk
100 100%
0% 0
AI Tools
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and LangChain.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and LangChain

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

LangChain Reviews

We have no reviews of LangChain yet.
Be the first one to post

Social recommendations and mentions

Based on our record, LangChain seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

LangChain mentions (4)

  • Bridging the Last Mile in LangChain Application Development
    Undoubtedly, LangChain is the most popular framework for AI application development at the moment. The advent of LangChain has greatly simplified the construction of AI applications based on Large Language Models (LLM). If we compare an AI application to a person, the LLM would be the "brain," while LangChain acts as the "limbs" by providing various tools and abstractions. Combined, they enable the creation of AI... - Source: dev.to / 12 months ago
  • 🦙 Llama-2-GGML-CSV-Chatbot 🤖
    Developed using Langchain and Streamlit technologies for enhanced performance. - Source: dev.to / about 1 year ago
  • 👑 Top Open Source Projects of 2023 🚀
    LangChain was first released in October 2022 as an open-source side project, a framework that makes developing AI applications more flexible. It got so popular that it was promptly turned into a startup. - Source: dev.to / about 1 year ago
  • 🆓 Local & Open Source AI: a kind ollama & LlamaIndex intro
    Being able to plug third party frameworks (Langchain, LlamaIndex) so you can build complex projects. - Source: dev.to / over 1 year ago

What are some alternatives?

When comparing LiveAgent and LangChain, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Haystack NLP Framework - Haystack is an open source NLP framework to build applications with Transformer models and LLMs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hugging Face - The AI community building the future. The platform where the machine learning community collaborates on models, datasets, and applications.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Dify.AI - Open-source platform for LLMOps,Define your AI-native Apps