Software Alternatives & Reviews

LiveAgent VS flowdit

Compare LiveAgent VS flowdit and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

flowdit logo flowdit

Experience seamless audits and compliance with flowdit, the ultimate mobile-friendly operations and inspection software. Full-featured, easy to use. Try it for free today!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • flowdit Task Management with Checklist
    Task Management with Checklist //
    2024-03-11
  • flowdit Collaborative Working on Checklists
    Collaborative Working on Checklists //
    2024-03-11
  • flowdit Issue Management
    Issue Management //
    2024-03-11

flowdit: Redefining Operational Excellence and Inspection Software

flowdit is the pinnacle of innovation for operational excellence, offering a comprehensive suite of inspection software that enhances quality management, compliance, and maintenance processes. Our platform is specifically designed to streamline commissioning, installation, and operational tasks, setting a new standard in the industry for efficiency and accuracy.

Key Features

  • User-Friendly Design: flowdit’s platform is intuitive and easy to navigate, ensuring a smooth integration into your daily operations, regardless of your industry.
    • Customizable Functionality: Tailor flowdit to meet the unique demands of your business, enhancing productivity and operational efficiency.
    • Real-Time Data Analytics: Access immediate insights to drive decision-making and ensure compliance with the latest regulations.

Revolutionizing Commissioning and Installation

flowdit not only simplifies the integration of commissioning and installation processes but also enhances instruction workflows, making complex tasks manageable and efficient. - Streamlined Commissioning & Installation: Automate and optimize critical phases of your projects - Instruction Workflow Simplification: flowdit provides an organized and efficient approach to managing instructions, reducing complexity and increasing efficiency

Future-Proof Your Operations

Our commitment to continuous innovation ensures that flowdit remains at the cutting edge of technology, providing your business with a strategic advantage in a competitive landscape.

  • Continuous Software Updates: Stay ahead of the curve with the latest advancements in technology and industry standards.

  • Competitive Edge: Equip your business with the tools it needs to maintain and enhance its market position.

Experience the transformative power of flowdit

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

flowdit features and specs

  • Mobile Compatibility: Yes
  • Dynamic Forms: Yes
  • Rules and Advanced Fields: Yes
  • Automated Workflows: Yes
  • No-code-builder: Yes
  • Team-controlling: Yes
  • Real-Time Data Analytics: Yes
  • Multi-Industry Compliance Tools: Yes
  • API Integration Capabilitie: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

flowdit videos

Unlocking the Power of flowdit: Inspection Excellence

Category Popularity

0-100% (relative to LiveAgent and flowdit)
Customer Support
100 100%
0% 0
Digital Inspection
0 0%
100% 100
Help Desk
100 100%
0% 0
Health And Safety
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and flowdit.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

flowdit's answer:

Flowdit's uniqueness stems from its seamless integration of inspection, maintenance, and compliance management processes into one user-friendly platform. With customizable reporting and real-time analytics, it optimizes resource allocation and enhances productivity. Continuous innovation and robust support further distinguish Flowdit, making it essential for operational excellence.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

flowdit's answer:

When considering options, Flowdit stands out for several reasons:

  1. Seamless Integration: Flowdit seamlessly integrates inspection, maintenance, and compliance management processes into one user-friendly platform, eliminating the need for multiple software solutions.

  2. Customizable Reporting: Flowdit allows users to create customizable reports tailored to their specific needs, providing actionable insights for better decision-making.

  3. Real-Time Analytics: With Flowdit, users have access to real-time data analytics, enabling them to monitor performance and make informed decisions on the go.

  4. Continuous Innovation: Flowdit is committed to continuous innovation, ensuring that users always have access to the latest features and functionalities to stay ahead of the competition.

  5. Robust Customer Support: Flowdit provides robust customer support, offering assistance whenever needed to ensure a smooth user experience.

  6. Multi-Language Capabilities: Flowdit supports multiple languages, making it accessible to users from diverse backgrounds and locations.

  7. Affordability: Flowdit offers competitive pricing plans, making it a cost-effective solution compared to its competitors.

Overall, Flowdit offers a comprehensive and user-friendly solution for inspection, maintenance, and compliance management, making it the preferred choice for businesses looking to optimize their operations and achieve excellence.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

flowdit's answer:

Flowdit's primary audience consists of businesses and organizations across various industries that require streamlined solutions for inspection, maintenance, and compliance management processes. This includes but is not limited to:

  1. Facilities Management Companies: Companies responsible for maintaining and managing facilities such as office buildings, hospitals, schools, and manufacturing plants.

  2. Property Management Firms: Firms overseeing the maintenance and operations of residential, commercial, and industrial properties.

  3. Manufacturing Companies: Organizations involved in the production of goods who require efficient maintenance management systems to ensure smooth operations and regulatory compliance.

  4. Service Contractors: Contractors offering installation, repair, and maintenance services who need tools to streamline their workflows and manage client projects effectively.

  5. Regulatory Compliance Professionals: Professionals responsible for ensuring that businesses adhere to industry regulations and standards, seeking tools to simplify compliance management processes.

  6. Quality Assurance Teams: Teams focused on maintaining product quality and adherence to standards, utilizing software solutions to streamline inspection processes and identify areas for improvement.

  7. Operations Managers: Managers overseeing day-to-day operations in various industries, looking for tools to optimize resource allocation, enhance productivity, and minimize downtime.

Overall, Flowdit's audience comprises professionals and organizations seeking efficient, user-friendly software solutions to enhance their operational efficiency, maintain compliance, and achieve excellence in their respective fields.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

flowdit's answer:

The story behind Flowdit originates from a group of engineers driven by the desire to revolutionize operations management and streamline processes for businesses across various industries. Recognizing the challenges and inefficiencies present in maintenance, inspection, and compliance management, these engineers set out to develop a solution that would empower organizations to optimize their operations and enhance productivity.

Driven by their own experiences and observations within their respective fields, the founders of Flowdit embarked on a journey to create a comprehensive software platform that would simplify complex workflows, provide real-time insights, and facilitate seamless integration of critical processes. With a commitment to innovation and a dedication to helping others achieve operational excellence, Flowdit was born.

The company's mission is rooted in the belief that every business deserves access to efficient and user-friendly tools to streamline their operations and drive success. Through continuous development and a customer-centric approach, Flowdit strives to empower organizations of all sizes to navigate the complexities of modern business environments with ease and confidence.

Today, Flowdit stands as a testament to the vision and dedication of its founders, offering a comprehensive solution that transforms how businesses manage maintenance, inspection, and compliance processes. With a focus on innovation, reliability, and customer satisfaction, Flowdit continues to evolve, helping businesses worldwide achieve their operational goals and thrive in an ever-changing landscape.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

flowdit's answer:

Flowdit utilizes a browser-based backend for its management portal. For client applications on Android, iOS, and Windows

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

flowdit's answer:

Schuler Group, EG Group, Daimler, Liebherr, NTT

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and flowdit

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

flowdit Reviews

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What are some alternatives?

When comparing LiveAgent and flowdit, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Safety Culture - SafetyCulture is the operational heartbeat of working teams around the world. Its mobile-first operations platform leverages the power of human observation to identify issues and opportunities for businesses to improve everyday.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Lumiform App - Lumiform is a highly intuitive and extremely powerful App for all quality and safety inspections and audits. It replaces your paper-based systems and enables you to improve your quality and safety and also save time and money.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AuditBoard - AuditBoard is a platform that offers compliance and audit management that allows auditors to analyze, manage, and report the business operations.