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LiveAgent VS eSentire Managed Detection and Response

Compare LiveAgent VS eSentire Managed Detection and Response and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

eSentire Managed Detection and Response logo eSentire Managed Detection and Response

Providing a spectrum of threat protection capabilities that go beyond alerting to disrupt threats.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • eSentire Managed Detection and Response Landing page
    Landing page //
    2023-07-13

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

eSentire Managed Detection and Response features and specs

  • Comprehensive Threat Detection
    eSentire MDR offers extensive threat detection capabilities that provide real-time visibility into potential security threats across an organization's network, helping to prevent breaches before they occur.
  • 24/7 Monitoring
    The service includes round-the-clock monitoring to ensure that any suspicious activity is quickly identified and addressed, providing peace of mind for businesses concerned about cybersecurity threats.
  • Expert Incident Response
    eSentire offers a dedicated team of cybersecurity experts who are available to respond promptly to incidents, minimizing the potential damage from security threats.
  • Scalability
    The solution is scalable, making it suitable for businesses of all sizes, from small businesses to large enterprises, and can grow with the company's needs.
  • Integration Capabilities
    eSentire MDR integrates with various existing security tools and systems, providing a seamless addition to an organization's security infrastructure.

Possible disadvantages of eSentire Managed Detection and Response

  • Cost Considerations
    The comprehensive nature and high level of service provided by eSentire may come at a premium cost, which could be a concern for smaller businesses or those with limited budgets.
  • Complexity of Implementation
    Integrating eSentire MDR with existing systems might require significant time and resources, potentially posing a challenge for organizations without extensive IT support.
  • Dependence on Vendor
    Relying on an external vendor for threat detection and response can lead to concerns about data privacy and dependence, as organizations must trust eSentire with sensitive information.
  • Potential Over-Reliance
    Organizations may become overly reliant on eSentire's services, which might lead to a reduction in developing in-house cybersecurity capabilities and expertise.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of eSentire Managed Detection and Response

Overall verdict

  • Overall, eSentire MDR is highly regarded in the cybersecurity industry. It is particularly praised for its proactive threat management and strong incident response capabilities. It provides a solid balance of technology and human expertise, making it an effective choice for businesses looking to strengthen their cybersecurity posture.

Why this product is good

  • eSentire Managed Detection and Response (MDR) is considered good due to its comprehensive approach to cybersecurity. It employs 24/7 monitoring and combines advanced analytics with expert human insights to detect and mitigate cyber threats in real-time. eSentire leverages proprietary technology and a team of experienced security analysts to provide robust threat detection, response, and continuous improvement through its Security Operations Centers (SOCs). Their service also offers customizable solutions that can be scaled according to a customer's specific needs, making it suitable for a wide range of organizations.

Recommended for

  • Mid-sized and large enterprises seeking a proactive cybersecurity approach.
  • Organizations without a dedicated in-house security team looking for expert support.
  • Businesses in highly regulated industries that require continuous compliance and security monitoring.
  • Companies that have experienced targeted cyber threats and want comprehensive protection and response capabilities.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

eSentire Managed Detection and Response videos

+ Add

The eSentire Managed Detection and Response (MDR) Difference

Category Popularity

0-100% (relative to LiveAgent and eSentire Managed Detection and Response)

LiveAgent

eSentire Managed Detection and Response

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100

Questions and Answers

As answered by people managing LiveAgent and eSentire Managed Detection and Response.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and eSentire Managed Detection and Response. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and eSentire Managed Detection and Response

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

eSentire Managed Detection and Response Reviews

We have no reviews of eSentire Managed Detection and Response yet.
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What are some alternatives?

When comparing LiveAgent and eSentire Managed Detection and Response, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Leidos - Leidos is a global leader in the integration and application of information technology, engineering, and science to solve the customers; most demanding challenges.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Digital Guardian - Data protection solutions and managed services to secure sensitive data and assure the integrity of business processes.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Invincea - Learn more about Sophos endpoint protection solutions here. To reach a Sophos representative regarding your account, please contact us today.

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