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LiveAgent VS Doodle

Compare LiveAgent VS Doodle and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Doodle logo Doodle

Make meetings happen. With Doodle, scheduling becomes quick and easy.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Doodle Landing page
    Landing page //
    2023-09-30

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Doodle features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Doodle videos

+ Add

Doodly Review | Animated Doodle Video Tutorial

More videos:

  • Review - Rock-A-Doodle - AniMat’s Classic Reviews
  • Demo - Doodly Review - The Easiest and Most Realistic Doodle Animation Software - Doodly Demo

Category Popularity

0-100% (relative to LiveAgent and Doodle)

LiveAgent

Doodle

Customer Support
100 100%
Customer Support
0% 0
Appointment Scheduling
0 0%
Appointment Scheduling
100% 100
Help Desk
100 100%
Help Desk
0% 0
Appointments and Scheduling
0 0%
Appointments and Scheduling
100% 100

Questions and Answers

As answered by people managing LiveAgent and Doodle.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Doodle. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Doodle

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Doodle Reviews

The Best 24 Appointment Scheduling Apps and Booking Software
Doodle has some cool features, like letting you create meeting polls to send to clients and prospects, suggesting meeting dates and times, and allowing voting on dates that work — all with Doodle’s free version. In my opinion, the free version of Doodle is a little too simple for teams that don’t have enough participation to nail down a great meeting time by using the poll...
Source: blog.hubspot.com
Seven Best Doodle Alternatives (Free & Paid Options)
Not only is it geared towards organizing schedules, but as a Doodle alternative, it also allows for the creation of scheduling patterns that work best for you. From the get-go, you can lay out your needs and preferences. When do you like to meet, who should attend, and where is a nearby coffee shop that can work for everyone?
Source: www.booklikeaboss.com
The Best Alternatives to Doodle That You Should Check Out
Doodle is only one of several online scheduling software, and many consider it the best. Yet, Doodle is not the right solution for everyone. Analyzing Doodle’s online reviews reveals its weaknesses.
Source: trafft.com
The 14 Best Meeting Scheduling Tools for 2022
Similarly to Doodle, Rally lets you create a poll, where the participants decide on the best time for the meeting. Apart from being completely free to use, Rally’s added bonus which put it on our list of best meeting scheduling tools for 2022 is the comment box on the poll page. This allows the participants to discuss the meeting details and talk about the agenda beforehand.
Source: www.recruiterslineup.com
The 6 Best Calendly Alternatives in 2022 (Free & Paid Options)
To be honest, what makes Doodle so great is also one of its greatest drawbacks. It’s so uncomplicated that it lacks a great deal of functionality that more complex programs offer.
Source: www.chilipiper.com

Social recommendations and mentions

Based on our record, Doodle seems to be more popular. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Doodle mentions (16)

  • So I've had another instance where the extension was just disabled on a site.
    I made this post a few months ago regarding how the extension was just disabled on a site I had accessed. I checked trusted sites, and there was nothing there. Today, I went onto a site called doodle, I'm sure many of you have used it or heard of it, and the same thing happened. Ublockorigin was disabled. Again, this site is not present in my trusted sites. Someone suggested this was due to a firefox feature where... Source: 7 months ago
  • Who's up for a Shut-Up-And-Write session right now?
    Can we set up a doodle poll so everyone can vote on the time that works for them? https://doodle.com/en/. Source: about 1 year ago
  • Calendaring solutions . . .
    Otherwise the other one I've seen for our C suite is https://doodle.com/en/. Source: over 1 year ago
  • Discussion Thread
    I’ve heard good stuff about doodle https://doodle.com/en/. Source: over 1 year ago
  • Looking for an online schedule/calender's to help plan meetups
    Doodle is great for trying to figure out when everybody is available. Source: almost 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Doodle, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Calendly - Say goodbye to phone and email tag for finding the perfect meeting time with Calendly. It's 100% free, super easy to use and you'll love our customer service.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Acuity Scheduling - Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

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