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LiveAgent VS Directory Opus

Compare LiveAgent VS Directory Opus and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Directory Opus logo Directory Opus

Directory Opus for Windows - the Ultimate Windows File manager and Explorer Replacement. DownloadOpus 12: To update to the latest version, simply download and . BuyThank you for your interest in Directory Opus!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Directory Opus Landing page
    Landing page //
    2021-09-11

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Directory Opus features and specs

No features have been listed yet.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Directory Opus videos

+ Add

Directory Opus 12 Light Review - File Manager Software Windows 10

More videos:

  • Tutorial - Part 1/4 - Directory Opus 12.10 Tutorial/Highlights
  • Review - What's New in Directory Opus 12
  • Review - Directory Opus v13: New Release Features Tour
  • Review - Directory Opus: THE File Manager for Windows - Setup, Configure, Tricks, Tips and Primer

Category Popularity

0-100% (relative to LiveAgent and Directory Opus)

LiveAgent

Directory Opus

Customer Support
100 100%
Customer Support
0% 0
File Manager
0 0%
File Manager
100% 100
Help Desk
100 100%
Help Desk
0% 0
FTP Client
0 0%
FTP Client
100% 100

Questions and Answers

As answered by people managing LiveAgent and Directory Opus.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Directory Opus. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Directory Opus

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Directory Opus Reviews

14 Alternative File Managers To Replace Windows 10 File Explorer
If you want to fully replace Windows File Explorer, then Directory Opus is the perfect file manager. It fully integrates into Windows and whenever you will open File Explorer or a folder it will open Directory Opus instead. You can also open the program from the context menu.
Source: geekflare.com
8 Best Total Commander Alternatives & Competitors in 2022 (Free & Paid)
Directory opus for windows – the ultimate windows file manager and explorer replacement. Directory opus.
Source: www.softwarediscover.com
Best file manager: a faster, more convenient way to transfer files
Like Total Commander, Directory Opus is as premium file manager – and it shows. It has an attractive icon-led interface that's busier than Total Commander's, but can be pared down using the various customization options. This is where Directory Opus really shines – pretty much every aspect of its operation can be tweaked and tuned to suit your needs.
Source: www.techradar.com
Five Best Alternative File Managers
Directory Opus, aka DOpus, is a shareware file manager. Like the rest, DOpus boasts dual-pane browsing along with several other views, tabbed windows, integrated archive support, and built-in FTP. Its preview pane stood out in my trial, including full support for viewing photos and even editing your MP3 metadata. Directory Opus is shareware, costs $85 for a single license....
Source: lifehacker.com

What are some alternatives?

When comparing LiveAgent and Directory Opus, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Total Commander - A Shareware file manager for Windows® 95/98/ME/NT/2000/XP/Vista/7, and Windows® 3.1.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Double Commander - Double Commander is a cross-platform open source file manager with two panels side by side.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

FreeCommander - FreeCommander is an easy-to-use alternative to the standard windows file manager. The program helps you with daily work in Windows. Here you can find all the necessary functions to manage your data stock.

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