Software Alternatives, Accelerators & Startups
Register | Login

LiveAgent VS DevTest

Compare LiveAgent VS DevTest and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

DevTest logo DevTest

Test management solution for efficient quality assurance
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • DevTest Landing page
    Landing page //
    2023-06-15

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

DevTest features and specs

  • Cost Management
    Azure DevTest Labs helps you control costs by allowing you to set policies such as auto-shutdown and budget limits. This ensures that resources are not unnecessarily consumed, reducing wastage and managing expenditure efficiently.
  • Quick Provisioning
    The service offers rapid creation of testing environments, enabling developers to quickly set up and tear down environments as needed. This speeds up the development cycle and reduces the time to market.
  • Preconfigured Templates
    Azure DevTest Labs provides a variety of preconfigured templates that help in setting up environments more easily and consistently. This standardization reduces errors and simplifies the management of testing conditions.
  • Integration with CI/CD
    The service supports integration with continuous integration and continuous deployment (CI/CD) pipelines. This allows for better automation and efficiency, reducing manual intervention and improving reliability.
  • Resource Management
    It offers detailed resource management features, allowing you to allocate CPU, memory, and storage based on the needs of the specific environment. This granular control helps in optimizing the use of resources.

Possible disadvantages of DevTest

  • Complexity
    Managing and configuring DevTest Labs can be complex, requiring a good understanding of Azure services and architecture. This can be a challenge for smaller teams with limited expertise.
  • Limited Support for Non-Azure Environments
    The service is primarily designed for Azure-based resources, which makes it less effective for multi-cloud or hybrid cloud strategies. This limitation could be a constraint for organizations looking for a more versatile solution.
  • Cost Overruns
    While cost management features are available, improper configuration or lack of monitoring can still lead to cost overruns. This requires active management to ensure budgets are adhered to.
  • Dependency on Azure Ecosystem
    The service is deeply integrated with the Azure ecosystem, making it less flexible for those who are using other cloud providers or on-premises solutions. This dependency can limit the ability to diversify cloud strategy.
  • Learning Curve
    There can be a steep learning curve for new users who are not familiar with the Azure platform. This could potentially slow down the adoption and effective utilization of the service.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of DevTest

Overall verdict

  • Yes, DevTest Labs is generally considered a good tool for development and testing environments on Azure.

Why this product is good

  • DevTest Labs provides a scalable and cost-effective solution for organizations to quickly set up testing environments on Microsoft Azure. It offers features such as automated VM provisioning, reusable templates, cost tracking, and integration with CI/CD pipelines, which enhances productivity and resource management. Additionally, it simplifies the management of development environments, reduces waste, and controls costs effectively.

Recommended for

    DevTest Labs is recommended for development teams and organizations that need to manage multiple testing or development environments. It's ideal for teams that want to automate their environment provisioning, manage costs, and streamline their DevOps workflows in the cloud. Organizations using Azure as their primary cloud infrastructure will particularly benefit from its seamless integration with other Azure services.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

DevTest videos

+ Add

AZ-900 Episode 18 | Azure DevOps Solutions | Azure DevOps, DevTest Labs

Category Popularity

0-100% (relative to LiveAgent and DevTest)

LiveAgent

DevTest

Customer Support
100 100%
Customer Support
0% 0
Development
0 0%
Development
100% 100
Help Desk
100 100%
Help Desk
0% 0
Website Testing
0 0%
Website Testing
100% 100

Questions and Answers

As answered by people managing LiveAgent and DevTest.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and DevTest. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and DevTest

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

DevTest Reviews

We have no reviews of DevTest yet.
Be the first one to post

Social recommendations and mentions

Based on our record, DevTest seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

DevTest mentions (1)

  • Replacing Laptop with Azrue VM
    Another way to reduce cost is VM Reservations https://learn.microsoft.com/en-us/azure/cost-management-billing/reservations/save-compute-costs-reservations (1 and 3 years with discounts as high as 70%) or Savings plan https://learn.microsoft.com/en-us/azure/cost-management-billing/savings-plan/savings-plan-compute-overview that offer similar discounts from PAYG prices but are more flexible. On top of that you... Source: almost 2 years ago

What are some alternatives?

When comparing LiveAgent and DevTest, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

dotCover - JetBrains dotCover is a .NET unit test runner and code coverage tool that integrates with Visual Studio.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ReadyAPI Performance - ReadyAPI Performance is a platform that offers Load Testing for REST and SOAP APIs, Microservices, and Databases.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

QAComplete - Get award winning tools for all of your Software Quality needs and start improving your desktop and web applications today. Free trials are available for all.

Loading...