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LiveAgent VS CSE Classroom Manager

Compare LiveAgent VS CSE Classroom Manager and see what are their differences

SetMe
Remote support software that just works. Securely access attended or unattended computers from anywhere. featured
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

CSE Classroom Manager logo CSE Classroom Manager

Technology for Education
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • CSE Classroom Manager Landing page
    Landing page //
    2023-03-18

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

CSE Classroom Manager features and specs

  • Comprehensive Classroom Management
    CSE Classroom Manager offers a variety of tools and features that assist teachers in managing their classrooms effectively, including the ability to monitor student screens, control software and internet usage, and distribute or collect files.
  • Improved Student Engagement
    The platform includes functionalities like quizzes, surveys, and interactive lessons which can help in maintaining student engagement and participation during lessons.
  • Enhanced Security
    With features like screen monitoring and control over applications and internet access, the software helps in creating a secure and focused learning environment.
  • Flexibility
    CSE Classroom Manager can be adapted to fit various teaching styles and classroom needs, offering both in-person and remote learning capabilities.
  • Ease of Use
    The user interface is designed to be intuitive, allowing teachers to quickly learn how to use the software and integrate it into their daily classroom activities.

Possible disadvantages of CSE Classroom Manager

  • Cost
    The pricing of the software might be a concern for some schools, especially smaller institutions with limited budgets.
  • Technical Issues
    There might be occasional technical glitches or compatibility issues that could disrupt classroom activities.
  • Learning Curve
    Although the interface is designed to be user-friendly, there might still be a learning curve for teachers who are not tech-savvy.
  • Dependency on Internet Connectivity
    For remote learning functionalities, a reliable internet connection is essential, and any disruptions could negatively impact the learning process.
  • Privacy Concerns
    The monitoring features, while useful for maintaining a controlled environment, could raise privacy concerns among students and parents.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of CSE Classroom Manager

Overall verdict

  • Overall, CSE Classroom Manager is viewed as a dependable solution for educators seeking to enhance classroom management and improve student engagement. However, user satisfaction may vary based on specific needs and expectations.

Why this product is good

  • CSE Classroom Manager is considered a good tool by some users due to its intuitive interface, comprehensive set of features, and ability to streamline classroom management processes effectively. It allows educators to easily monitor, control, and manage student device activities in real time, facilitating a more organized and focused learning environment. Additionally, its compatibility with various devices and seamless integration with existing infrastructure make it a practical choice for schools and educational institutions.

Recommended for

    CSE Classroom Manager is recommended for teachers and educators in schools and educational institutions who are looking to enhance their classroom management capabilities. It is particularly beneficial for those who need to manage multiple student devices simultaneously and wish to ensure a controlled and productive classroom environment.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

CSE Classroom Manager videos

No CSE Classroom Manager videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and CSE Classroom Manager)

LiveAgent

CSE Classroom Manager

Customer Support
100 100%
Customer Support
0% 0
Classroom Management
0 0%
Classroom Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Education
0 0%
Education
100% 100

Questions and Answers

As answered by people managing LiveAgent and CSE Classroom Manager.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and CSE Classroom Manager

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

CSE Classroom Manager Reviews

We have no reviews of CSE Classroom Manager yet.
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What are some alternatives?

When comparing LiveAgent and CSE Classroom Manager, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SmartMedia Pro - Smartmedia Pro Classroom Management Software allows remote-control of classrooms and virtual classroom management.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DyKnow Cloud - DyKnow Cloud shows teachers how students use their time and helps teachers keep devices useful for learning.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NetSupport School - NetSupport School supports a teacher with a wealth of dedicated assessment, monitoring, collaboration and control features.

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