Software Alternatives, Accelerators & Startups

Link Shell Extension VS LiveAgent

Compare Link Shell Extension VS LiveAgent and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Link Shell Extension logo Link Shell Extension

Link Shell Extension (LSE) provides for the creation of Hardlinks , Junctions , Volume Mountpoints...

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Link Shell Extension Landing page
    Landing page //
    2021-09-18
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Link Shell Extension features and specs

  • User-Friendly Interface
    Link Shell Extension provides an easy-to-use graphical interface for creating hard links, junctions, and symbolic links, making it accessible for users who are not comfortable using command-line tools.
  • Integration with Windows Explorer
    The tool integrates seamlessly with Windows Explorer, allowing users to create and manage links through right-click context menus, enhancing usability and efficiency.
  • Comprehensive Link Types
    It supports a wide range of link types, including hard links, junctions, and symbolic links, offering flexibility for various use cases and needs.
  • Free to Use
    Link Shell Extension is a freeware, providing an accessible option for users who need to manage links without any cost.

Possible disadvantages of Link Shell Extension

  • Windows Only
    The tool is designed specifically for Windows, limiting its availability and utility to users who work across different operating systems.
  • Lack of Advanced Features
    While it covers basic functionalities, some advanced features found in other professional tools are missing, which might be a limitation for power users.
  • Dependency on File System
    Link Shell Extension's functionality depends on NTFS file systems, meaning users operating under different environments might encounter compatibility issues.
  • Confusing for Beginners
    Despite its user-friendly interface, the concept of links (especially hard and symbolic links) might still be confusing for beginners who are unfamiliar with file systems and links.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Link Shell Extension videos

Link Shell Extension

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Link Shell Extension and LiveAgent)
Cloud Storage
100 100%
0% 0
Customer Support
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Link Shell Extension and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Link Shell Extension and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Link Shell Extension and LiveAgent

Link Shell Extension Reviews

We have no reviews of Link Shell Extension yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Link Shell Extension seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Link Shell Extension mentions (8)

  • Is there a way to prevent files from being easily deleted?
    If you have games without installers you can create hardlink copies elsewhere on the same drive. It won't take any extra HD space and keeps the files safe regardless of what happens to the torrent directory Https://en.wikipedia.org/wiki/Hard_link Https://schinagl.priv.at/nt/hardlinkshellext/hardlinkshellext.html. Source: about 2 years ago
  • Can’t launch Battlefield 4
    Linux folks are used to using symbolic links but if you're on Windows (been a while for me) you can use this to make a symbolic link to your game folder, that's what I've done in the past. Just delete the folder is assumes is your game folder, right-click and create a link there after you've copied your game folder. Source: about 2 years ago
  • One-way backup with OneDrive
    Get Link Shell Extension from here: https://schinagl.priv.at/nt/hardlinkshellext/hardlinkshellext.html . It adds context menu to right-click, where you can create various types of symbolic link/junctions. It also integrates easy handling of removing those links. Alternatively, you will need to manually use a "mklink" Windows command, mklink /J "C:\LinkToFolder" "C:\Users\Name\OriginalFolder" and later you will... Source: over 2 years ago
  • Got the Steam Deck Dock!
    Windows NTFS does support symbolic links. Link Shell Extension will add them to the Explorer right-click context menu for easier usage. Source: over 2 years ago
  • Why you should make a second account for Master Duel - An In-depth Explanation
    Also if you don't want to have another copy of a 5GB folder you could just make a symbolic link to the original 0000 folder. (Use https://schinagl.priv.at/nt/hardlinkshellext/hardlinkshellext.html it's super easy. Right click original 0000 folder pick as source, drop 0000 folder as a symbolic link on the other folder). Source: over 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Link Shell Extension and LiveAgent, you can also consider the following products

FileMenu Tools - FileMenu Tools lets you customize the context (right-click) menu of Windows Explorer.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Symlink Creator - Symbolic Link Creator. GUI for mklink (Microsoft Windows symlink utility).

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Symlinker - Symbolic Link Creator. GUI for mklink, Microsoft Windows symlink utility

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.