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Line2 VS Zendesk

Compare Line2 VS Zendesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Line2 logo Line2

Line2 adds a second phone number or complete cloud business phone system to smartphones & computers that's robust yet affordable. Buy online or get a custom quote.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Line2 Landing page
    Landing page //
    2022-12-16
  • Zendesk Landing page
    Landing page //
    2022-03-08

Line2 videos

+ Add

Line2 Review: My Favorite Small Business Tool Right Now

More videos:

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Line2 and Zendesk)

Line2

Zendesk

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
VoIP
100 100%
VoIP
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Line2 and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Line2 and Zendesk

Line2 Reviews

Top 10 VoIP providers in 2022
Line2 is a cloud-based business phone service that allows participants to call and text from any device using an app. Line2’s VoIP service is clearly intended for small enterprises, and its limited feature set means that it is unlikely to be ideal for organizations with a significant number of employees. If all you need is a dependable, user-friendly platform to keep your...
Source: voip.review
11 Affordable Virtual PBX / Cloud Phone Systems For Small Businesses
Line2 is an app that works as your business phone system across all mobile carriers as well as Wi-Fi. Line2 service runs in the cloud and on any internet connected device. Add multiple lines and scale your business. Need Line2 for your growing team? Easily add, remove, re-assign, and manage additional lines at any time as your business evolves. Each one comes loaded with the...
Source: www.geckoandfly.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Line2. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Line2 mentions (2)

  • Alternatives to Google Voice
    Huh. I'm really sorry to hear that. I used line2.com for a few years prior to 2018. Worked great. I did a bunch of international travel and could always rely on line 2 to get messages and phone calls out, back to the US. Source: 5 months ago
  • Alternatives to Google Voice for permanent number?
    Line2.com - starts at 10 bucks a month. works great. Source: almost 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Line2 and Zendesk, you can also consider the following products

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Grasshopper - Grasshopper enables entrepreneurs to build a virtual office that connects callers to employees, wherever they are.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Voice - Google Voice gives you one number for all your phones, voicemail organized in an email format, free...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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