Software Alternatives, Accelerators & Startups

LightShot VS LiveAgent

Compare LightShot VS LiveAgent and see what are their differences

LightShot logo LightShot

The fastest way to take a customizable screenshot.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • LightShot Landing page
    Landing page //
    2021-07-26
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

LightShot features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

LightShot videos

How to Take Screenshots Fast with Lightshot on Windows & Mac

More videos:

  • Review - [HD] Google Chrome Extension Review : Lightshot
  • Tutorial - How to Take Screenshots Fast with Lightshot | lightshot review Hindi

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to LightShot and LiveAgent)
Screenshot Annotation
100 100%
0% 0
Customer Support
0 0%
100% 100
Screenshots
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing LightShot and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LightShot and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LightShot and LiveAgent

LightShot Reviews

5 Best Screenshot Tools for Mac in 2024 (Free & Paid)
In conclusion, these five screenshot apps for Mac offer a range of features to cater to different user needs. Xnapper stands out as the best all-in-one screenshot tool with its automatic beautification and screen recording capabilities. CleanShot X and Snagit are feature-rich and ideal for professionals, while Lightshot is perfect for users who prefer a simple free...
Source: storychief.io
The best screenshot tools for Mac
Users can enjoy added convenience by setting a shortcut key for the tool to activate. Sharing is quite effortless — once you upload your capture on the LightShot server, you receive a direct link that you can share with others. The LightShot website also offers simple tutorials for users to get a grasp of the tool.
Top 13 Free Snagit Alternatives For 2021
Lightshot is yet another free software like Snagit (well, besides the ‘free’ part obviously). Lightshot, available in Google Chrome Web Store , is a browser extension app that not only allows you to easily take a screenshot, but allows you to upload it to the server and creates a short link, similar to Screenrec .
Source: screenrec.com
15 Best Snagit Alternatives in 2020
Lightshot is screen capture tool allows you to take a screenshot quickly. It allows the user to take a screenshot of a selected area which can be resized or moved without any hassle.
Source: www.guru99.com
30 Best Free Screen Capture Tools and Plugins
Lightshot supports capturing the screen with just two clicks and editing them later using its powerful editor. Moreover, the images can be uploaded to its server, which also generates a short, shareable URL. Lastly, Lightshot supports a multitude of OSs and browsers like Windows, macOS, Chrome, Firefox, IE, and Opera.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, LightShot seems to be more popular. It has been mentiond 48 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LightShot mentions (48)

  • Im curious
    Okay...from now on as soon as I see someone that takes hoi4 pics with PHONE I'm gonna give them this... https://app.prntscr.com/en/index.html download this shit and never use your phone to take pics of your monitor... Source: 11 months ago
  • Crispy ship after being directly beside a reactor failure 🤌
    Https://app.prntscr.com/en/index.html Do yourself a favor and get a screenshot tool and display your freshly crisped ships in full quality. Source: 11 months ago
  • underrated internet “hacks”
    You can use Lightshot Screenshot in Mac and Windows. Https://app.prntscr.com/en/index.html. Source: about 1 year ago
  • If you use print screen for captures for any reason.
    I came across this tool a few days ago and its pretty awesome so I just wanted to share, im sure there are others out there but for thoes that don't have and could use it's called Farlight. It lets you take a customizable screenshot with a border drag feature and save just the area you want to capture. Before I was using print screen and had to load it in gimp to crop it and scale it to size. Source: about 1 year ago
  • Screenshots from phone cameras are now banned.
    I highly recommend LightShot for Mac and Windows. It lets you choose which part of the screen to capture and adjust if you messed up; save or clipboard it; and doodle, add arrows, highlight, and add text without having to bring it into Paint first! Source: over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing LightShot and LiveAgent, you can also consider the following products

Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ShareX - ShareX is a free and open source program that lets you capture or record any area of your screen...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Snagit - Screen Capture Software for Windows and Mac

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.