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KnowledgeBase Builder VS KnowledgeBase

Compare KnowledgeBase Builder VS KnowledgeBase and see what are their differences

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KnowledgeBase Builder logo KnowledgeBase Builder

Create amazing 3D mind maps and flowcharts with our software

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.
  • KnowledgeBase Builder Landing page
    Landing page //
    2023-01-28
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center

KnowledgeBase Builder

Website
buildyourmap.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

KnowledgeBase

Website
knowledgebase.com
Pricing URL
Official KnowledgeBase Pricing
$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September
Edit details

KnowledgeBase Builder features and specs

  • User-Friendly Interface
    The platform offers an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Customizability
    KnowledgeBase Builder allows users to customize their knowledge maps to fit specific needs, enabling better organization and personalization of information.
  • Collaborative Features
    The platform supports collaboration, allowing multiple users to work on a knowledge map simultaneously, which can enhance productivity and teamwork.
  • Comprehensive Documentation
    BuildYourMap provides thorough documentation and support materials, helping users to effectively utilize the tool and troubleshoot issues.

Possible disadvantages of KnowledgeBase Builder

  • Limited Integration Options
    The platform may lack seamless integration with various third-party applications, which can be a drawback for users who rely on other tools.
  • Pricing Structure
    Some users may find the pricing model to be expensive, especially for smaller organizations or individuals with limited budgets.
  • Learning Curve for Advanced Features
    While basic features are easy to use, some advanced functionalities may have a steeper learning curve, requiring additional time and effort to master.
  • Performance Issues
    Some users have reported performance issues, such as slow loading times or glitches, which can affect the overall user experience.

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

Analysis of KnowledgeBase

Overall verdict

  • Yes, KnowledgeBase (knowledgebase.com) is generally considered a good platform for accessing information and learning materials.

Why this product is good

  • KnowledgeBase is well-regarded for its comprehensive resources, user-friendly interface, and reliable content updates. It provides extensive coverage on a variety of topics, making it a valuable resource for users seeking detailed information.

Recommended for

  • students and researchers looking for credible sources
  • professionals seeking to expand their knowledge base
  • individuals who enjoy self-paced learning and discovering new topics

KnowledgeBase Builder videos

+ Add

New features in InfoRapid KnowledgeBase Builder 7.6

KnowledgeBase videos

+ Add

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Category Popularity

0-100% (relative to KnowledgeBase Builder and KnowledgeBase)

KnowledgeBase Builder

KnowledgeBase

Help Desk
100 100%
Help Desk
0% 0
Knowledge Base
0 0%
Knowledge Base
100% 100
Customer Support
39 39%
Customer Support
61% 61
Knowledge Management
37 37%
Knowledge Management
63% 63

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare KnowledgeBase Builder and KnowledgeBase

KnowledgeBase Builder Reviews

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KnowledgeBase Reviews

  1. Guest
    Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Guest
    Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Guest
    Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

What are some alternatives?

When comparing KnowledgeBase Builder and KnowledgeBase, you can also consider the following products

ProProfs Knowledge Base - ProProfs Knowledge Base is a cutting-edge knowledge management software that assists businesses to reduces support tickets by self-help and create online manuals, guides, wikis, documentation, FAQs and more.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Seva - Email campaigns for creators (previous named ConvertKit)

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Solina Mind Mapping - Solina Mind Mapping is a smart mind mapping program and editor for capturing, refining, organizing and sharing the ideas with others.

Stonly - Create interactive step-by-step guides

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