JitBit Helpdesk
Freshdesk
Zendesk
HelpScout
Kayako
osTicket
Intercom
UseResponse
User.com
Intercom
tawk.to
JivoChat
LiveAgent
TextUs
Freshdesk
Live Guide
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
User.com is an all-in-one Marketing Automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.
Interested in Marketing Automation? Get access to our Free 14-day trial with no upfront payment.
We offer various integrations - Easily connect to Google Tag Manager, Zapier, Segment, Google Analytics, Wordpress, Magento, PrestaShop, JavaScript, CSV, Gmail, Freshmail, Email Labs, plus a range of many more! For a full list, see our integrations page for more information.
As a real-time customer and user engagement tool for small and large businesses alike, User.com is designed to maximize conversion rates and grow user satisfaction.
With intuitive drag & drop tools, you can build marketing automation processes, marketing campaigns and create automated action paths that will continuously engage your customers. Use Triggers, Conditions, and Actions to deliver personalized messages to your users at the right time.
JitBit HelpdeskJitBit Helpdesk's answer
Jitbit offers both SaaS and self-hosted options, very reasonably priced with an option to migrate between the two
JitBit Helpdesk's answer
ASP.NET Core, SQL Server
Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website