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JitBit Helpdesk VS Requuest

Compare JitBit Helpdesk VS Requuest and see what are their differences

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Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™. featured
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JitBit Helpdesk logo JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution

Requuest logo Requuest

Requuest is a web-based SaaS service desk software designed for IT and customer support.
  • JitBit Helpdesk Landing page
    Landing page //
    2018-09-30

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

  • Requuest Landing page
    Landing page //
    2022-10-16

JitBit Helpdesk features and specs

  • User-Friendly Interface
    JitBit Helpdesk provides a clean and intuitive interface, making it easy for administrators and users to navigate and manage tickets without extensive training.
  • Quick Setup and Deployment
    The software can be quickly set up and integrated into existing systems, allowing organizations to start using it with minimal downtime.
  • Automation Features
    JitBit Helpdesk includes powerful automation features like automated ticket assignment and custom rules, which enhance efficiency by reducing the manual workload on support teams.
  • Multi-language Support
    The software supports multiple languages, making it suitable for global companies with diverse teams.
  • Mobile Accessibility
    JitBit Helpdesk offers mobile applications for both iOS and Android, ensuring that support staff can manage tickets and issues from anywhere.

Requuest features and specs

  • User-Friendly Interface
    Requuest offers a simple and intuitive interface that allows users to easily create and manage their requests, making the user experience seamless.
  • Customizable Forms
    Users can create customizable forms tailored for different types of requests, which allows for greater flexibility and specificity in data collection.
  • Collaboration Features
    Requuest enables team collaboration, allowing multiple users to work on and manage requests, improving teamwork and efficiency.
  • Integration Capabilities
    The platform supports integrations with various third-party applications, facilitating enhanced functionality and streamlined workflows.

Possible disadvantages of Requuest

  • Limited Offline Support
    Requuest requires an internet connection to function effectively, which may be a limitation for users needing offline access.
  • Subscription Cost
    While offering a range of features, the subscription plans might be cost-prohibitive for smaller teams or individual users with limited budgets.
  • Learning Curve
    Although the interface is user-friendly, new users may still experience a learning curve when trying to fully utilize all of the platform's features.
  • Feature Limitations in Basic Plan
    Certain advanced features and integrations may only be available in higher-tier pricing plans, which could restrict functionality for basic users.

Analysis of JitBit Helpdesk

Overall verdict

  • Overall, JitBit Helpdesk is a solid choice for businesses looking for an efficient and streamlined helpdesk solution. Its ease of use and feature-rich platform make it particularly appealing to small and medium-sized enterprises.

Why this product is good

  • JitBit Helpdesk is considered good because it offers a user-friendly interface, robust set of features, and reliable performance. It supports ticket management, automation of repetitive tasks, integration with various third-party applications, and a comprehensive reporting system. Additionally, it is known for quick setup and high customer satisfaction ratings.

Recommended for

  • Small to medium-sized businesses seeking an affordable and effective helpdesk solution.
  • Teams needing quick setup and intuitive user interfaces.
  • Organizations looking for integration options with existing tools and systems.

JitBit Helpdesk videos

+ Add

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • Review - Create subtickets in Jitbit Helpdesk Software

Requuest videos

No Requuest videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to JitBit Helpdesk and Requuest)

JitBit Helpdesk

Requuest

Customer Support
91 91%
Customer Support
9% 9
Customer Service
91 91%
Customer Service
9% 9
Help Desk And Ticketing
77 77%
Help Desk And Ticketing
23% 23
Help Desk
92 92%
Help Desk
8% 8

Questions and Answers

As answered by people managing JitBit Helpdesk and Requuest.

What makes your product unique?

JitBit Helpdesk's answer

Jitbit offers both SaaS and self-hosted options, very reasonably priced with an option to migrate between the two

Which are the primary technologies used for building your product?

JitBit Helpdesk's answer

ASP.NET Core, SQL Server

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JitBit Helpdesk and Requuest

JitBit Helpdesk Reviews

  1. Alexey M.
    · CTO ·
    Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: Zendesk, HelpScout
The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

Requuest Reviews

We have no reviews of Requuest yet.
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What are some alternatives?

When comparing JitBit Helpdesk and Requuest, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sympoq - Help desk software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

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